Concessions Stand Lead

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

The Concessions Stand Lead is responsible for overseeing day-to-day operations of an assigned concession stand at Polar Park during games and events. This role acts as the primary on-site leader for the stand, ensuring efficient service, food safety compliance, accurate cash handling, and a positive guest experience. Stand Leads serve as the direct point of contact for frontline staff within their stand and work closely with Culinary Leads, Concessions Supervisors, and Management to execute Oak View Group and Polar Park operational standards. This position requires strong leadership, attention to detail, and the ability to perform in a fast-paced, high-volume environment.

This role will pay an hourly rate of $18.00-$20.00 and is tip eligible

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until April 17, 2026.

Polar Park is a baseball park in Worcester, Massachusetts, serving as the home of the Worcester Red Sox, a Minor League Baseball team competing at the Triple-A level and an affiliate of the Boston Red Sox.

• Oversee day-to-day operations of an assigned concession stand during games and events
• Lead, assign, and support stand staff to ensure efficient service and positive guest experiences
• Ensure proper execution of menu items, service flow, and speed of service
• Support opening, mid-event, and closing procedures for the stand
• Monitor inventory levels and coordinate restocking as needed
• Ensure compliance with food safety, sanitation, and Oak View Group operational standards
• Complete and verify required temperature logs, cleaning checklists, and operational documentation
• Oversee cash handling and POS procedures and report discrepancies as needed
• Communicate operational issues, staffing needs, and performance updates to Supervisors and Management
• Maintain cleanliness and organization of FOH and BOH areas throughout service

• Prior experience in food service, concessions, or hospitality required; supervisory or lead experience preferred
• Ability to lead and motivate a team in a fast-paced, high-volume environment
• Strong communication and organizational skills
• Knowledge of food safety, sanitation, and basic cash handling procedures
• Ability to follow and enforce operational standards and policies
• Must be able to work nights, weekends, and holidays based on the Polar Park event schedule
• Ability to stand for extended periods and work in a physically active environment
• ServSafe Food Handler and/or TIPS/ServSafe Alcohol certification required or willingness to obtain

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.