Head Concierge (H/F)

Mont Cervin Palace

Zermatt, Valais, Switzerland

Zermatt, Valais, Switzerland

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About

We want to be the best in Zermatt… As a member of The Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo, “doing good for our guests” and “Hospitality by Heart,” is something we live every day as a team. Become part of it! We are looking for a Head Concierge to complete our team. Ensure the daily implementation of Concierge service standards and protocols. Oversee guest reception from arrival to departure and manage complex - Concierge requests. Supervise Concierge operations, including reservations, billing, and cash handling. Manage all types of guest reservations and services (restaurants, transportation, activities, medical appointments, etc.). Build strong guest relationships, handle complaints professionally, and ensure high guest satisfaction. Lead and coordinate the Concierge and Bell Staff teams in collaboration with the - Assistant Head Concierge. Organize daily operations, allocate tasks, and optimize staffing levels. Monitor departmental performance indicators and contribute to service quality improvements. Promote hotel services, develop guest loyalty, and drive revenue through cross-selling. Ensure compliance with health, safety, and quality standards. The opportunity to rent accommodation in one of our staff houses, centrally located in Zermatt or Täsch Employee, Family & Friends room rates and other benefits (for example, in the numerous restaurants of the MRH-Zermatt SA hotels) A fitness room is available to our employees, as well as a wide range of sports activities in Zermatt Access to our pool area during designated staff swimming times Through a development program, doors are open to various courses, for example with the company Ritzy Discounts on season or annual mountain railway passes with the Zermatt resident card For employees who do not wish or are unable to work both the winter and summer seasons in Zermatt, we provide support—together with our partner hotels—in finding a complementary position

Zermatt, Valais, Switzerland

Languages

English

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