Reservations Manager (m/f)

Le Grand Bellevue

Saanen, Berne, Switzerland

Saanen, Berne, Switzerland

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About

Considered as one of the most traditional and oldest luxury hotel in Gstaad, LE GRAND BELLEVUE combines the luxury and the sophistication of a grand hotel with the charming atmosphere of a cozy country house. We are looking forward welcoming a new team member for the position : RESERVATION MANAGER - Handle professional telephone and written reservations - Process all reservation requests efficiently - Actively sell rooms and vouchers - Create tailored offers for guests - Maintain and update the guest database - Provide guest service in three languages (German, French, English) and manage related correspondence - Manage all reservation requests and bookings for groups post-contract, collaborating with sales and events teams - Deliver professional customer service in compliance with LQA standards - Implement strategies to enhance guest retention and drive repeat bookings through targeted marketing campaigns and exceptional service - Conduct monthly commission checks for all OTAs and travel agencies - Set rate codes for voucher sales - Control pricing for group reservations - Ensure timely processing of reservations, cancellations, and payments - Maintain and oversee data accuracy in reservation systems Revenue Management - Maximize revenue through effective pricing, inventory control, and strategies to boost occupancy - Develop and implement flexible, competitive pricing strategies based on market analysis - Perform detailed data analysis to identify trends, monitor performance indicators, and make informed revenue optimization decisions - Collaborate with management to create the rooms revenue budget - Continuously implement daily pricing, revenue, and yield management; actively up-sell and cross-sell Working at Le Grand Bellevue means becoming part of a team that prides itself on delivering a genuine and authentic service amidst the stunning beauty of the Swiss Alps. Enjoy an inclusive hospitality culture where your dedication is recognized. Join us in creating unforgettable moments for our esteemed guests and be part of our ongoing commitment to excellence in the luxury hospitality industry. Discover the world-famous mountain destination with a wide range of activities Employment conditions in accordance with L-GAV Get your accommodation in our staffhouses in the surroundings on the hotel Select the half/full pension from our staff restaurant Be a hotel member of Swiss Deluxe Hotels group and enjoy discounted stay in the partners' hotels Enjoy the benefits and discounts of the YOURGSTAAD card over the station Get access to Brands for Employees and their plateform of deals

Saanen, Berne, Switzerland

Languages

English

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