Sales Support Coordinator

Inside Sales Coordinator-Phoenix, AZ
$50k~$60k/yr + Performance bonus
Mon–Fri, 7:00 AM–4:00 PM

Company Overview:

We're a fleet upfitter specializing in custom vehicle builds for contractors, utility companies, government agencies, and small businesses. For over 30 years, we've delivered durable, custom-built service bodies, flatbeds, accessories, and specialty equipment.

Position Summary:

We're looking for an organized and customer-focused Inside Sales Coordinator to manage inbound inquiries, prepare quotes and sales orders, and support both customers and our sales/production teams. This role ensures projects move smoothly from first contact to final delivery.

Key Responsibilities:

Customer Support

• Handle inbound calls, emails, walk-ins, and web inquiries
• Qualify leads and guide customers through accessory and upfit options
• Provide a positive and professional customer experience

Sales Coordination

• Prepare quotes, sales orders, and build documents
• Ensure accuracy before handing off to production
• Keep order details, timelines, and records organized

CRM & Follow-Up

• Maintain accurate CRM data
• Track open quotes and follow up with customers
• Support reporting and sales activity visibility

Outside Sales Support

• Provide coverage when reps are in the field
• Communicate specs, approvals, and delivery timelines
• Coordinate with production to relay updates

Accessory/Retail Sales

• Assist showroom customers and process small transactions
• Upsell accessories during quoting and follow-up
• Maintain showroom cleanliness and merchandising

Requirements:

• Minimum 2 years of inside sales or customer service experience, ideally within automotive, truck equipment, or manufacturing industries.
• Strong verbal and written communication skills, with the ability to prioritize and manage multiple tasks effectively.
• Familiarity with CRM systems (HubSpot preferred) and ERP platforms (Sage a plus); mechanical aptitude or interest in truck upfitting, accessories, or fabrication preferred.
• Highly organized, detail-oriented, and accountable, with a strong sense of urgency and commitment to supporting both customers and the sales team.

Career Path

• High-performing Inside Sales Coordinators may advance into Outside Sales or Operations Coordination roles

Job Type: Full-time

Pay: $50, $60,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Travel reimbursement
• Vision insurance

Work Location: In person