Guest Services Representative

Our Guest Services Representative ensures every customer interaction is carried out in a professional, courteous, and efficient manner.

• Maintain a thorough knowledge of the shopping center's services, amenities/facilities, stores/locations, promotional activities and comfort tools.
• Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services desk.
• Interact with shoppers and retailers in a courteous and efficient manner.
• Sell shopping center gift cards and balance sales to transactions.
• Project a positive attitude over the telephone and in person.
• Develop and maintain strong relationships with retailers and promote the center's services to them.
• Assist guests by providing directions/information, answering questions, and performing other center specific services.
• Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gifts or store suggestions based on the shopper's needs.
• Conduct all service functions of the Customer Relations/Guest Services desk.
• Assist the Marketing Manager with promotional events.
• Be aware of the center's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan.
• Participates in special projects and other duties and responsibilities as assigned.

What We Expect:

• Your passion for excellent customer service
• Your interest in connecting people
• Your understanding of retail marketing campaigns
• Your teamwork spirits
• Your flexibility hours for weekends, evenings, and holidays

What We Offer:

• Be a key part of guest services in one of the leading shopping mall on Vancouver Island.
• Work in a fun and fast developing global organization.
• Enjoy mall retailers' discounts.
• Experience a strong sense of belonging as we proudly work together.
• Flexible working hours that suit you best

Job Requirements/Qualifications:

• High school diploma
• Previous customer service experience preferred;
• Positive attitude and a strong desire to provide excellent customer service;
• Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism;
• Must be friendly, approachable, proactive and solution focused;
• Preferred availability for Thursdays-Sundays

Job Types: Part-time, casual

Salary: $18.00 per hour to start

Benefits:

• Company events
• Flexible schedule
• Store discount

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Overtime pay

Education:

• Secondary School (preferred)

Job Types: Part-time, Casual

Pay: From $18.00 per hour

Benefits:

• On-site parking

Ability to commute/relocate:

• Victoria, BC: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person