Logistics Security Analyst

Expeditors

United States

United States

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divh2Logistics Security Analyst/h2pExpeditors is a global logistics company headquartered in Seattle, Washington. A Fortune 500 company, Expeditors employs over 15,000 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Cargo Signal, a wholly-owned subsidiary of Expeditors, offers global control and oversight of the location and condition of products moving through the supply chain. Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities./ph3Job Description/h3pJoin a team of logistics experts who use technology and enhanced security protocols to support Cargo Signals mission to prevent loss, delay, or damage to cargo. Youll have the opportunity to contribute to the success of a dynamic and innovative company./ppCommand Center agents use Cargo Signal visibility software and hardware to actively monitor customer shipments, analyze cargo risk events, and manage response protocols. Agents communicate directly with customers and Service Providers worldwide./pulliManage customer communication by e-mail, phone, and chat. Understand complex requests and respond promptly and professionally. ulliProvide information on shipments, Cargo Signal services, account details, and basic troubleshooting./liliResolve customer issues within established guidelines, escalating complex problems to appropriate teams when necessary./liliProvide friendly and professional customer service, ensuring a positive customer experience./li/ul/liliAccurately input customer data into Cargo Signal systems, including order details, shipment information, and notes regarding customer interactions. ulliCopy information from documents or other sources into the monitoring software, ensuring accurate and timely data entry./liliVerify data accuracy by cross-checking information against source documents and resolving discrepancies./liliMaintain data cleanliness by identifying and correcting outdated or inaccurate information./li/ul/liliTrack and trace shipments using internal and external applications and by telephone/e-mail to service provider./liliUnderstand standard operating procedures and correctly interpret this information to fulfill customer instructions and expectations./liliDevelop relationships with key customers to promote customer satisfaction and retention. Report customer feedback to management, including any signs of customer dissatisfaction./liliActively monitor shipments to ensure compliance with customer requirements. Respond to emergency alarms and exceptions according to company procedures./liliPromote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride./liliMaintain confidentiality of sensitive customer data./liliHelp build a positive local team environment integrated into our global 24/7 Command Center team./liliParticipate in shift-level exercises and incident response drills./li/ulh3Qualifications/h3ulliExcellent typing skills: Ability to input data quickly and accurately with high attention to detail./liliStrong communication skills: Clear and concise verbal and written communication to effectively interact with customers and document interactions./liliCustomer Service focus: Demonstrated ability to provide excellent customer service and resolve issues in a timely manner./liliTechnical proficiency: Familiarity with Microsoft Office, web-based map software, GPS trackers, and cellular networks./liliProblem-solving skills: Ability to identify and address customer issues effectively./liliOrganizational skills: Ability to prioritize tasks and manage a high volume of e-mails and data entry efficiently./liliHistory of reliable and punctual attendance./liliLogistics experience (air, ocean, trucking, risk management, in-transit security, temperature control)./liliAptitude for resolute questioning to find the root cause when given incomplete information./liliSense of urgency and quality-obsessed approach to timely and accurate information./liliPositive and willing-to-help attitude./liliMust exude and promote Expeditors cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary./liliAdditional language skills a plus./li/ulh3Additional Information/h3pCandidate may elect to work at one of the following Cargo Signal office locations:/pulliFederal Way, WA/liliSeattle, WA/liliBellevue, WA/liliLynnwood, WA/li/ulpstrong Expected base pay: /strong $23-25 per hour/ppstrong Cargo Signal is a 24/7/365 operation. Weekend, holiday, and evening work may be required. /strong/ppstrong Expeditors offers excellent benefits: /strong/pulliPaid Vacation, Holiday, Sick Time/liliHealth Plan: Medical, Prescription Drug, Dental and Vision/liliLife and Long Term Disability Insurance/lili401(k) Retirement Savings Plan (US only)/liliEmployee Stock Purchase Plan/liliTraining and Personnel Development Program/li/ulpstrong Reporting Structure: /strong Command Center Manager/ppAll your information will be kept confidential according to EEO guidelines./p/div

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