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Job Description • Responsible for the design, setup, configuration, and maintenance of routers, Cisco, switches, network appliances, wireless controllers and access points, Cisco Unified Communications Manager, backups, Avaya Call Manager, Cisco VPN, and FMC firewall configuration • Enforce technical support service levels agreements to meet problem resolution expectations and timeframes. • Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades. • Secure network systems by establishing and enforcing policies, procedures and defining and monitoring system access. • Configure routing and switching equipment, hosted services, and firewalls. • Monitors, maintains, and troubleshoots critical components of the network to provide network access with limited interruption; resolves any network issues in a timely and professional manner; provides technical expertise to other IT staff to assist in solving technical network issues. • Plan and implement network security measures to protect the organization's data and systems. • Work closely with cross-functional teams, including software developers, system administrators, and other IT professionals to ensure seamless integration of network infrastructure with other IT systems. • Strong knowledge and working experience in troubleshooting, problem solving and analyzing network performance. • Works independently, without considerable direction; mentors and may supervise team members. • Works with the team to establish/update design principles and standards for all network components and configurations and keeps network documentation current. • Performs other network and infrastructure duties as assigned and/or needed.
Educational Requirements: • Bachelor's degree in computer science, information technology, or a related field. Work Experience and Minimum Requirements: • 5+ years (7+ years in lieu of education) of experience in network engineering or a related field. • 5 - 7 years' experience with the design, installation, configuration, troubleshooting and monitoring of the following network services: IPsec, DNS, DHCP, STP, VLANs, LACP, IPv4, IPv6, ACL, EIGRP, RADIUS, vPC, HSRP, VTP, SIP, H.323 • 4+ years of combined Cisco Collaboration, UCCX, VoIP troubleshooting, design, and configuration experience. Cisco Unified Communications Manager v11.6.x and above • Cisco Unity Connections Voicemail v11.6.x and above. Cisco Contact Center (UCCX) v11.6.x and above. (preferred) • Cisco Emergency Responder (CER) v11.6.x and above. Cisco ASR 9000, Nexus 9K and 7K, 4331, 4451 Routers, with Route/Switch experience. • Cisco 5520 wireless controllers and access points. Cisco ASA AnyConnect VPN. • Video surveillance systems and cameras are a plus. • Cisco Data / Voice / Collaboration /UCCX certification is a plus. • Strong communications and writing skills. • Proficiency in configuring and managing Cisco, Fortinet, Rubrik, Nexis network devices (routers, switches, FMC firewalls, access points) • Disaster Recovery experience preferred. • Strong understanding of networking protocols (TCP/IP, BGP, OSPF, VLANs, etc.) • Experience with wireless networking technologies (Wi-Fi 6, WPA3, etc.) • Knowledge of cellular technologies (LTE, 5G) and related equipment (modems, SIM management) • Familiarity with network monitoring and management tools (e.g., SolarWinds, Wireshark, Cisco Prime) • Experience with network security best practices and tools • CompTIA Network+ or Security+ • Certified Wireless Network Professional (CWNP) or equivalent (preferred)
Testing: • Drug screening, as permitted by, and consistent with, applicable law.
Physical Requirements: Persons performing service in this position classification may routinely exert up to 5 to 20 pounds of force to lift, carry, push, pull, or otherwise move objects. This type of work will involve regular walking or standing for extended periods of time. It may involve stooping or bending. Handling and working with various materials and objects are important aspects of this job. Reasonable accommodation may be made to enable a person with a disability to perform the essential functions of the job
Languages
- English
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