Assistant General Manager

Benefits:

• Competitive salary
• Employee discounts
• Health insurance
• Paid time off

THE JOB

The ideal candidate is a seasoned and highly intelligent hotel professional with extensive hotel and restaurant experience with a hands-on leadership style. Available to work when needed, including weekends, holidays, and nights.

Based upon the fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. The Assistant General Manager is expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Essential Job Functions

• Interview, recruit, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards.
• Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction. Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Assist with the property accounting functions including but not limited to Accounts payable and receivable, house