PC Technician

Primary Purpose
JOB DESCRIPTION
As a PC Technician III, you will be responsible for troubleshooting intermediate-level hardware and software.

Position Status: Full-Time Hourly

Location: Gold Strike Casino - Tunica, MS

Responsibilities
PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Install, upgrade, and repair desktop systems.
• Add user workstations to the network and user applications to workstations.
• Troubleshoot client issues and monitor the help desk queue.
• Maintain all support of POS, printers, hardware, and assorted peripherals and perform preventative maintenance on all equipment.
• Perform intermediate-level hardware/software troubleshooting.
• Ensure the computer room is kept clean and orderly.
• Perform other job-related duties as requested.

Qualifications
MINIMUM REQUIREMENTS:

• High school diploma or equivalent.
• Two (2) years of personal computer repair and installations.
• Work varied shifts, including weekends and holidays.

Certifications, Licenses, And Registrations

• Able to obtain Gaming Permit as required by jurisdiction

Knowledge, Skills, And Abilities

• Able to effectively communicate in English, in both written and verbal forms.
• Ability to multi-task and work well in a fast-paced, team-oriented environment.
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.
• Effective listening abilities with strong judgment skills.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.

Working Conditions

• Must be flexible if needed for occasional work outside of normal business hours.
• This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job.

This position may require strenuous physical activities and exposure to pipe, cigar, and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends, and holidays may also be required.