QA Test Analyst

Employment Type: Contract / 2days Onsite

Contract Duration: 12 Months

Key Responsibilities

• Lead and participate in all phases of the software testing lifecycle, including requirements analysis, test planning, test case design, execution, defect reporting, and regression testing.
• Develop and maintain detailed test plans and test cases based on user stories, functional specifications, and technical designs.
• Execute manual and automated test scripts, analyze results, and report defects with clear and reproducible steps.
• Collaborate with developers, product owners, and stakeholders to clarify requirements and ensure timely defect resolution.
• Contribute to continuous improvement of QA processes, standards, and methodologies.
• Actively participate in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Mentor and guide junior QA team members, fostering a collaborative and knowledge-sharing environment.
• Develop and maintain automated test scripts using appropriate tools and frameworks.
• Perform focused testing on contact center applications and system integrations.
• Utilize and contribute to automation testing using tools such as Hammer (for IVR testing).
• Support quality assurance efforts for Genesys Cloud contact center solutions.

Required Qualifications

• Minimum 5 years of hands-on software testing experience in an Agile development environment.
• Strong knowledge of software testing methodologies, principles, and best practices.
• Proven experience in designing, developing, and executing comprehensive test plans and test cases.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Experience with defect tracking tools such as Jira or Azure DevOps (ADO).
• Bilingual proficiency in English and Spanish (written and spoken) is required.
• Strong written and verbal communication skills with the ability to collaborate effectively across teams.
• Ability to work independently and manage multiple tasks efficiently.

Preferred Skills (Nice to Have)

• Experience testing contact center or IVR systems.
• Hands-on exposure to automation tools related to contact center testing.
• Familiarity with Genesys Cloud environments.