Membership Services Program Leader

GENERAL PURPOSE
Positionleadsavarietyofadministrativeandsemi-skilledtasksintheoperationof the DAC, programs, and special events for the Dow Athletic Complex.

SUPERVISION RECEIVED
Position works and leads under the general supervision of the Recreation, Athletics/Aquatics, Building Maintenance, Theatre and Senior Service Supervisors.

SUPERVISION EXERCISED

Partially supervises part-time program aides with the help of the Recreation Specialist(s), Coordinator(s) and program division supervisor(s).

PRIMARY DUTIES & RESPONSIBILITIES

• Will Supervise Program Aides in the evenings, weekdays & holidays
• Assist with programs as assigned or as needed
• Must be available Monday thru Sunday during the year
• When assigned, this position will oversee the general operation of the DAC including Front Desk, Fitness, Gyms, Dance, Group Fitness, and Rental Room under the direction of and with the assistance of the Recreation Specialist(s), Coordinator(s) & Supervisor(s).
• Drive City vehicles including trucks, passenger vans and buses
• Typical duties will include but not limited to opening/closing the DAC, overseeing front desk operations, assist with programs & special events, work rentals, program events, administrative duties, handling cash & deposits, completing required reports.
• Assist with training program duties

PERIPHERAL DUTIES
As assigned by department

QUALIFICATIONS

• Education & Experience: work experience with the public desired, good communication skills, knowledge of computer usage, great attitude, flexible, office skills, finance skills
• Necessary Knowledge, Skills & Abilities: Customer Service skills required
• Tools & Equipment Used: (Not limited to) personal computer, calculator, copy/fax/scan machine, phone, portable radio, automobile, hand truck, IPAD, tablet, cell phone, computer / registration software, cash register.
• Commercial Driver's License: Required or able to obtain within 90 days

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is required to sit, walk, talk and hear. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl and lift.

The employee is occasionally asked to lift and/or move objects up to 50 lbs. and sometimes lift and/or more than 100 lbs. Specific vision abilities required by this job and includes close vision, color vision and the ability to adjust focus.

WORK ENVIRONMENT
While performing the duties of this job, the employee occasionally works in outside weather conditions. The noise level in the work environment is usually quiet while in the office and moderately loud when in the field.

SELECTION GUIDELINES

Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.