Restaurant General Manager

General Manager

CORNBREAD is a fast-casual, fast-paced, farm-to-table, fun-to-work-at restaurant focusing on authentic soul food and the use of innovative technology to provide a unique and family-friendly dining experience. We're proud to source all of our ingredients from local farmers and shops. Our food is always fresh because we prepare our meals around the clock with great love and care. Please visit our website at  to learn more about our company values. 

Job Summary

The General Manager builds a healthy business and protects the culture within their restaurants. In this role, they are expected to operate with a high level of responsibility, quality, ethics, and professionalism while ensuring the operational needs of the restaurant are met. They provide team leadership to all support staff, including Assistant Managers, Crew Chiefs, and restaurant team members. In this role, they ensure consistent and exceptional quality and customer service for all guests.

People & Culture

• Recruit, train, and build a diverse highly functioning team per Cornbread 101 Training Program standards

• Communicate proactively, professionally, and positively with the team and guests

• Follow up consistently to develop and maintain trust

• Demonstrate compassion and care while setting clear expectations and accountability

• Confront, diffuse, and resolve difficult situations in a proactive, fair, and solution-oriented manner

• Coach team to meet and exceed cornbread standards and treat all guests and each other with respect 

• Execute and deliver performance appraisals and merit increase processes for all applicable team members in a fair and equitable manner

• Maintain up-to-date posters, bulletins, and employee communication 

• Maintain low turnover of staff

Health, Safety, & Quality

• Ensure food standard and safety compliance including storage, food specifications, recipes, plating, and garnishes

• Ensure compliance with SOP in the areas of food specifications, recipes, plating, and garnishes

• Train Team Members on food handling techniques including hygiene following Cornbread standards

• Develop and maintain a safety program in the restaurant that incorporates a safety committee, safety meetings, and information on the use of safety tools and procedures

• Ensure compliance with all applicable federal, state, and local regulations

• Ensure food is presented well and served at appropriate temperatures, within standard ticket times

• Actively prevent workers comp and guest incidents by ensuring safety in the restaurant

• Cornbread is following all of the recommended guidelines provided by the New York & New Jersey Department of Health and the CDC

• Follow all Covid-19 protocols

Hospitality

• Create an environment that is passionate about hospitality

• Educate the team so they are familiar with the story of Cornbread

• Build relationships with guests by communicating warmly and effectively

• Seek opportunities to connect with guests on the floor

• Ensure the approved guest feedback system is in use and acted upon

Business Management & Growth

• Execute annual financial, local restaurant marketing, guest service, and human resource  objectives, strategies, and tactics

• Develop and maintain a labor schedule that is efficient and cost-effective

• Build sales consistently and deliberately by implementing approved marketing and promotional items

• Purchase (POP) materials, posters, and placemats

• Oversee inventory management including PARS adherence, timely ordering, and supply chain management

• Maintain the restaurant structure including but not limited to appliances, equipment, deep cleaning, sanitation practices, indoor and exterior restaurant appearance

• Follow proper cash handling procedures

• Attend all required leadership meetings

• Provide quarterly reports on the state of the business

Qualifications

• Food Service: 4 years of food service experience.

• Years in Mgmt: 3 years min.

• People skills: Dealing with the public and team proactively, professionally, and positively.

• Ownership: Takes initiative, personally drives & takes pride in business.

• Proficiency in technology, writing, reading, and working knowledge of spreadsheets required

• Food Handlers certificate within 30 days or Serv Safe equivalent 

• Ability to lift 30+ lbs and stand for long periods

• Exhibit pride

This job description is not an exhaustive task list of every function of the role, other tasks and job responsibilities as assigned.

Cornbread is an equal-opportunity employer. Cornbread will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws.