Learning & Development Coordinator (63656)Volunteers of America Chesapeake and Carolinas • Lanham, Maryland, United States
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Learning & Development Coordinator (63656)
Volunteers of America Chesapeake and Carolinas
- Lanham, Maryland, United States
- Lanham, Maryland, United States
About
The Learning & Development Coordinator supports the design, delivery, implementation, and evaluation of training programs across Volunteers of America Chesapeake & Carolinas (VOACC). This role ensures staff at all levels—across varied educational backgrounds—have equitable access to practical, engaging, and relevant learning opportunities that strengthen performance, compliance, and professional growth.
The Learning & Development Coordinator delivers technology and program-specific training, develops written and video-based instructional materials, and supports the use of VOACC's Learning Management System. This role also contributes to the responsible adoption of emerging technologies, including AI-enabled tools, by supporting workflow improvement, staff readiness, and ethical utilization under guidance from Organizational Development leadership.
RESPONSIBILITIES
Training Delivery & Facilitation
Deliver instructor-led and virtual training in Microsoft Office 365 (Word, Excel, PowerPoint, Teams, OneDrive, Outlook) and VOACC technology platforms.
Facilitate Open Lab sessions and just-in-time support to reinforce learning and increase adoption.
Adapt instructional strategies to support staff with mixed levels of education, technical proficiency, and learning preferences.
Learning Management System (Paycom)
Support the administration and use of Paycom LMS, including: Assigning trainings and tracking completion; Uploading and maintaining learning content; Assisting with reporting and participation tracking
Partner with Organizational Development leadership to improve LMS usability and learner engagement.
Curriculum & Content Development
Write, update, and maintain clear, accessible training curricula and job aids.
Record and edit short instructional video tutorials for VOACC's internal learning library and YouTube channel.
Ensure learning materials reflect compliance requirements, operational workflows, and adult learning best practices.
AI, Data Literacy & Workflow Improvement
Demonstrate interest and foundational working knowledge of data science concepts as they relate to AI-enabled tools.
Support the vetting, testing, and adoption of AI-supported learning or workflow tools under guidance from the Senior Manager of Organizational Development.
Assist with translating AI and data-driven concepts into practical, staff-friendly training that supports ethical use, efficiency, and consistency.
Contribute to change-management efforts that encourage responsible technology adoption across programs.
Collaboration & Engagement
Collaborate with program leadership to identify training needs and develop program-specific learning.
Work with Organizational Excellence (OE) to maintain a coordinated training calendar for clinical and non-clinical offerings.
Market training opportunities through internal communication channels.
Build and maintain positive relationships with staff and leadership to encourage participation and continuous learning.
Evaluation & Continuous Improvement
Collect training feedback and participation data to support evaluation and improvement.
Participate in regional meetings to identify trends, gaps, and opportunities for learning innovation.
Performs other duties as assigned.
QualificationsREQUIREMENTS
Associate degree in education, business, instructional technology, or related field OR equivalent relevant experience
2–3 years experience training adult learners in workplace or nonprofit environments
Interest in or exposure to AI, data-informed decision-making, or process improvement
Strong communication, facilitation, and interpersonal skills.
Proficiency in Microsoft Office 365 and virtual training platforms.
Willingness to obtain additional certifications as supported by VOACC.
KNOWLEDGE, SKILLS AND ABILITIES
Proficiency in Microsoft Office 365 and virtual training platforms
Working knowledge of Paycom Learning Management System (or ability to learn quickly)
Strong facilitation and communication skills across diverse audiences
Curriculum writing and instructional material development
Video creation and basic editing for instructional purposes
Interest in data literacy, AI tools, and technology-enabled workflow improvement
Ability to explain technical concepts in clear, approachable language
Strong organizational skills and attention to detail
EFFECT ON END RESULT
Staff receive consistent, accessible, and role-appropriate learning opportunities that support job performance, professional development, and organizational effectiveness.
Training is delivered by a qualified Learning & Development professional, resulting in improved staff competence, confidence, and effective use of VOACC systems, tools, and workflows.
Learning content and delivery methods support compliance with VOACC policies, accreditation standards, and applicable Federal, State, and local laws and regulations.
Responsible adoption of technology and AI-enabled tools is supported through training that promotes ethical use, operational efficiency, and risk mitigation.
Collaboration with Organizational Development, program leadership, and support departments strengthens training alignment, communication, and cross-functional effectiveness.
A culture of continuous learning and improvement is reinforced, contributing to staff engagement, retention, and the achievement of organizational goals.
PHYSICAL REQUIREMENTS
The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
Operating office equipment requiring continuous or repetitive hand/arm movements.
The ability to remain in a sitting position for extended periods of time.
Languages
- English
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