Store Manager

Position Summary

Under the direction of the Area Manager and Regional Operations leadership, the Senior Store Manager provides operational oversight, leadership, and strategic guidance across multiple store locations or a high-volume flagship location. This role ensures that each store consistently meets company standards for performance, profitability, and customer experience.

The Senior Store Manager is responsible for achieving sales and operational goals, maintaining compliance, and developing store management teams to deliver consistent excellence across assigned stores. This role serves as a key liaison between store operations and area leadership.

Responsibilities and Duties:

Customer Engagement & Service Leadership

• Champion superior customer service standards, ensuring measurable results through customer feedback and service scores
• Monitor and support store teams in delivering consistent, high-quality customer experiences
• Resolve escalated customer issues promptly and professionally, promoting customer loyalty

Operational Excellence & Store Performance

• Oversee multiple store locations or a large-scale operation to ensure adherence to company policies and standards
• Review sales and profit performance regularly and develop and implement action plans to achieve goals
• Ensure effective scheduling, staffing, and labor management across all assigned stores.
• Lead operational audits and reviews to maintain consistency in execution, safety, and brand presentation

Visual Merchandising & Store Presentation

• Maintain high visual and operational standards, ensuring all stores present a clean, well-organized, and inviting environment
• Partner with merchandising and marketing teams to execute promotions and maintain compliance with visual guidelines

Food & Beverage Handling

• Ensure all locations maintain required Food Safety certifications and compliance
• Oversee safe handling, preparation, and presentation of all food and beverage items
• Conduct routine reviews to verify that employees follow sanitation, safety, and temperature control standards

Leadership, Training & Development

• Coach, mentor, and develop Store Managers and Assistant Managers to create a culture of accountability and excellence
• Conduct regular performance reviews and succession planning discussions
• Ensure training programs are implemented effectively for all employees
• Partner with HR to address employee relations, retention, and performance concerns

Inventory & Financial Management

• Oversee inventory control practices to minimize shrink and ensure accurate reporting.
• Review delivery invoices, receiving logs, and