Customer Service Representative

ServingDublin, Virginia and the surrounding community since 1948,Dublin Animal Hospitalis an AAHA-certified veterinary practice focusing on small animals, pocket pets, and exotics. The practice is located less than 20 miles away from Virginia–Maryland College of Veterinary Medicine, making it an ideal location for new veterinary graduates as well as current students looking for an externship at an established clinic. At Dublin Animal Hospital, we offer preventive care services as well surgical procedures (C-section, cherry eye surgery, and more), and veterinarians are supported by one technician or assistant per doctor. Digital x-ray, ultrasound, and EKG equipment are available for use as needed, and boarding is also offered for medical or vacation purposes

The Veterinary Lead CSR/Receptionist plays a key role in ensuring an exceptional client experience by overseeing the front desk team, managing client communications, and maintaining smooth daily operations. This position requires strong leadership, customer service skills, and a passion for helping pets and their owners.

• Greet clients and pets with warmth and professionalism.
• Schedule appointments efficiently and manage appointment flow.
• Handle client inquiries via phone, email, and in-person.
• Provide accurate information on services, policies, and pricing.
• Assist clients with check-in, check-out, and