Centralized Scheduler

RUSH Physical Therapy
220 N Smith Street

Palatine, IL 60067

Centralized Scheduler
Full Time, Mon-Fri 9am-6pm
(remote after training, but must attend 90-day onsite training in Palatine)
Full Time Mon-Fri 9am-6pm
$18/hour
Diverse Health Benefit Packages, PTO & EID Leave, 401K with company match & more
Are you someone who enjoys working on the business side of health care?

Do you have healthcare scheduling, customer service, or call center experience?

Do you want to work for a company devoted to helping others and achieving outcomes that improve quality of life?

Then this might be an opportunity for you
Watch for a glimpse into life at Select Medical
Rush Physical Therapy is seeking a full-time Centralized Scheduler responsible for scheduling patients for therapy throughout an assigned region. Strong candidates for this position will have excellent organizational skills, as well as strong analytical skills, with the ability to troubleshoot and problem-solve. We're looking for someone with a strong customer service background and interpersonal skills related to healthcare. A strong attention to detail and a commitment to quality and process improvement is required for success in this role.

We are building a highly trained and respected team that will provide preventative and rehabilitative services that maximize functionality and promote the well-being of our patients. We utilize a variety of evidence-based treatment and manual therapy techniques to create individualized treatment plans that help each patient achieve their specific goals. Our work environment offers a great opportunity to provide superb care to our patients and grow with the NATION'S LEADER IN OUTPATIENT PHYSICAL THERAPY

• Work as a team to ensure the office is working efficiently and that all calls are made timely manner to potential patients and referral sources.
• Responsible for accurate procedure scheduling.
• Effectively communicates with patients, families, healthcare team members, the time of visit, visit expectations, facility directions, and web address to access New Patient paperwork.
• Requests an accurate clinical history as necessary for the exam. Provides instructions and specific preparations to the individual scheduling the procedure.
• Reviews and evaluates scheduled appointments for completeness.
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• Assists with the pre-registration process by obtaining demographic and insurance information.
• Receives Physician orders and schedules procedures by both telephone and electronic media.
• Obtains provisional diagnosis, Physician orders, and patient history to substantiate the requested treatment.
• Communicates scheduling concerns to the Center Manager or market leader.
• Communicate scheduled appointments with team members at the center and scan in any supporting documentation.
• Place calls to patients for Prehab scheduling for pre-surgical appointments.
• Works closely with the marketing department for additional opportunities to develop referral sources, as well as reports any barriers to receiving referrals.
• Other duties as assigned.

Minimum Requirements

• High School diploma or GED.
• Two years' experience in Healthcare field dealing with customer service.

Preferred Qualifications

• Industry Specific Customer Service Certification preferred.
• Associate or Bachelor's degree preferred, OR 2 years' experience in similar role.