Loan Processor II

Functional Title: Loan Processor II

Reports to: Mortgage Processing Manager

Job Grade: 5

FLSA: Non-Exempt

Date: December 2025

Mlend is a growing organization, and we are looking for people who believe in providing an Absolutely Exceptional Experience to our customers, communities, and fellow team members. Become a part of our team and join a company with a professional and positive work environment, caring culture, great benefits and rewarding work opportunities.

General Summary

The Mortgage Loan Processing team plays a critical role in supporting the mortgage lending process by ensuring loan files are complete, accurate, and ready for underwriting and closing. The Loan Processor – Level 2 is an experienced mortgage professional responsible for managing more complex loan files and ensuring compliance with all regulatory and investor requirements. This role goes beyond foundational processing tasks by handling multiple loan types, resolving escalated issues, and serving as a resource for Level 1 processors. Level 2 processors demonstrate advanced knowledge of mortgage programs, underwriting guidelines, and operational workflows, contributing to process improvements and exceptional customer experiences.

Primary Responsibilities and Duties

• Independently manages a pipeline of conventional, FHA, VA, and USDA loans.
• Processes other complex loan types with Mortgage Processing Manager support as needed.
• Reviews and validates borrower documentation for accuracy, completeness, and compliance with program requirements.
• Identifies and resolves discrepancies or issues prior to underwriting submission.
• Serves as the primary point of contact for escalated borrower or partner inquiries.
• Troubleshoots and resolves complex documentation or compliance challenges.
• Acts as a resource for Level 1 processors, providing guidance and support on procedures and best practices.
• Assists in onboarding and training new processing team members.
• Conducts thorough pre-underwriting audits to ensure files meet investor and regulatory standards.
• Partners with internal compliance teams to address audit findings and implements corrective actions.
• Delivers proactive updates to borrowers and referral partners, ensuring transparency and timely progress.
• Maintains strong relationships with Loan Originators, Underwriters, Closers, and third-party vendors.
• Identifies opportunities to streamline workflows and enhance efficiency within the processing function.
• Participates in departmental projects and initiatives aimed at improving operational performance.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the