Assistant Engineering Manager

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Joule Dallas, TX

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the ’80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination—a forerunner in the renaissance of downtown Dallas.

The Assistant  Chief Engineer   is responsible for   assisting   the Director of Engineer  with  the everyday running of  the  engineering   department.   They will play an active role in identifying  new and  recurring  facility  issues and addressing  concerns or mechanical failures  in a timely manner to alleviate operational disruptions and/or guest inconvenience.  The Assistant Chief Engineer will lead training initiatives to enhance technical skills in the engineering team and build  a strong  succession planning in the department.   

• Assist  Director of Engineering  in meeting  or  exceeding budgeted goals  ( labor &  operational  costs) .  
• Assist  Director of Engineering  with management of all  Engineering  staff ( training, counseling, disciplining,  terminating  and performance reviews ) .    
• Ensure compliance with all applicable  Forbes  standards  
• Ensure compliance with  safety and security policies , laws/regulations, compliance with city codes and permits.    
• Assist  Director of Engineering  in  retaining  a n engineering  team that is passionate about their craft, respectful of others and genuinely committed to exceeding guest expectations .  
• Monitor  operational   cost  and highlight any anomalies  to  Director  of Engineering .    
• Assist  Director of Engineering  in meeting or exceeding  Qualtrics  monthly goals  related to engineering .  
• Conduct monthly  pool  supply inventory   including chemicals and spare parts .  
• Lead and supervise  Preventive Maintenance program s , including tracking, scheduling , auditing PM rooms ,   according to business  needs and Forbes standards , and updating PM  worksheet .  
• Coordinate and oversee monthly grease trap cleaning, including communication with  Rooms  and F&B management team ,  and third-party  vendor . Ensure completion of work meets expectations.  
• C onducting  monthly  1x1  for hourly Engineers.  
• Review all Out of Order rooms and provide  solution  and  timeline  for each room to be released to the operation.  
• Monitor  HotSOS  ticketing system.   
• Complete Central Plant walk through monitoring pressures, temperatures ,  and the proper operation of all mechanical equipment  (chillers, boilers, fire pumps, emergency  generators  fuel storage tanks, swimming pools, spas) .  
• Complete  weekly  pool  walkthrough , including monitoring and balancing chemical treatment.   
• Prepare and communicate weekly  schedule  for  hourly  staff  in a timely manner  minimizing overtime.   
• Review and approve timecards for payroll  prior to Payroll Monday.  
• Lead and guide  associate s by setting an example of the  Company  culture  and Forbes standards.  
• Provide hands-on operational support in all areas needed .  
• Provide training and development with a hand s-on  approach .  
• Ensure guest  and maintenance  requests are responded to promptly and with genuine care .  
• Follow up with any guest  issues and  communicate with  the  Engineering  leadership team .    
• Ensure that Pre-Shift meeting s  and Shift reports are happening  daily .  
• Perform other reasonable job duties as requested by  supervisor .  

• At least 3 years of supervisory or lead mechanic experience in a hotel or a related field; or a technical certificate with at least 1 year of supervisory or lead mechanic experience.
• Stationary engineer’s license if required by local code.
• HVAC, electrical, plumbing, boiler operations and general maintenance skills required
• High school diploma or equivalent required
• Long hours sometimes required.
• Heavy work – Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.