Senior Data Analyst

Customer.io

United States

United States

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divh2Senior Data Analyst/h2pOver 8,000 companies from scrappy startups to global brands use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data./ppTo continue scaling effectively, were looking for a Senior Data Analyst to shape how we define and measure success across our Revenue Organization including, Revenue Operations, Customer Success, Technical Support, and Account Management. This role is central to building alignment, uncovering insights, and driving data-informed decisions that help us understand success across the customer journey, improve retention, and drive revenue growth./ph3About the Role/h3pAs our next Senior Data Analyst, youll play a key role in shaping the data strategy that powers our Revenue organization. Youll act as a strategic partner to Revenue leaders translating data into insights that inform decisions, guide priorities, and uncover opportunities to improve retention, revenue, and the overall customer experience./ppThis role is perfect for someone who thrives on turning complexity into clarity someone who enjoys connecting data across systems, identifying meaningful patterns, and transforming insights into action. Youll collaborate closely with the broader Data team while serving as a trusted partner to Revenue stakeholders, helping our teams make smarter, faster, and more data-driven decisions./ph3What We Value/h3pOwnership: You take initiative, follow through on commitments, and see problems through to resolution. You dont wait for someone else to ask you make things happen./ppCuriosity: You ask thoughtful questions and seek to understand the why behind the data. You explore patterns, challenge assumptions, and look for meaningful insights that drive better decisions./ppCritical Thinking: You go beyond surface-level metrics. You can connect dots across systems and teams to uncover root causes and make recommendations that matter./ppCommunication: You make complex data easy to understand. You tailor insights for your audience whether its a teammate, a stakeholder, or a senior leader./ppCollaboration: Youre a true partner to your stakeholders. You build trust through transparency, follow-up, and accountability, ensuring everyones aligned on what success looks like./ph3What Youll Do/h3ulliServe as a strategic thought partner to Revenue leaders, helping shape goals, initiatives, and priorities through data-driven insights./liliDefine and standardize key metrics such as Time to Value (TTV), Cost per Contact (CPC), and escalation costs ensuring everyones speaking the same data language./liliBuild reporting and dashboards that clearly measure success and provide meaningful visibility into Revenue performance./liliInvestigate data gaps and inconsistencies across systems like Planhat, Salesforce, Zendesk, and Snowflake, and partner with the Data team to resolve them./liliDeliver insights and recommendations that highlight friction points, efficiency wins, and opportunities for self-service or automation./liliPartner cross-functionally to ensure reporting and insights align with company-wide goals, data models, and strategic initiatives./liliLeverage AI tools to enhance data analysis, automate routine tasks, and uncover new insights faster./li/ulh3What Were Looking For/h3ulli5-8 years experience in a B2B SaaS environment, ideally working closely with RevOps, Customer Success, Support, or Account Management teams./liliHands-on experience building scalable dashboards and reports in BI tools (e.g., Looker, Sigma, Tableau, or similar) to support business decisions./liliProficiency with dbt and Snowflake for data modeling, and SQL and Python for data analysis (required)./liliExperience working with CRM, CSM, or support systems such as Salesforce, Zendesk, and Planhat./liliStrong analytical and problem-solving skills with a knack for simplifying complex data stories./liliCuriosity about AI you use (or are excited to use) AI tools to optimize workflows and explore data creatively./liliExcellent communication and stakeholder management skills; you make data meaningful for non-technical audiences./liliA proactive, ownership-driven mindset you take initiative, ask smart questions, and move projects forward without heavy oversight./li/ulh3Why Youll Love Working Here/h3pWe believe in empathy, transparency, and continuous improvement for our customers and our team. As a distributed-first company, youll have the flexibility to do your best work from wherever you are./ppYoull join a collaborative team that values curiosity, clarity, and impact over ego. Youll have the opportunity to help shape the data foundation of our Revenue organization making a real difference in how thousands of customers experience our product./ph3Compensation Benefits/h3pWe believe in transparency. Starting salary for this role is $128,000 (or equivalent in local currency) depending on experience and subject to market rate adjustment./ppWe know our people are what make us great, and were committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more./ph3Our Process/h3pNo gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision./pulli30-minute video call with a Recruiter/lili45-minute video call with the Hiring Manager/lili30-minute panel interviews with team members/liliTake-home assignment + review call/li/ulpAll final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process./ppCustomer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact./ppZoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io./ph3Join Us!/h3pCheck out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If youre excited by what you read apply now./p/div

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