Support Technician

Technical Support Specialist - AI Calling Platform

We're seeking a Technical Support Specialist to provide real-time assistance to users of our AI calling platform via video meetings. During downtime, you'll support additional office tech projects and documentation.

What You'll Do:

• Provide technical support via video calls for our AI calling platform users
• Troubleshoot campaign setup, call quality issues, and CRM integrations
• Guide users through platform features (number pools, transfers, call settings, dispositions)
• Assist with telephony integrations and API configurations
• Help resolve connectivity issues, VoIP quality problems, and calling workflows
• Create documentation and knowledge base articles during downtime
• Test new features and collaborate with our development team

Required Skills:

• Experience in technical support or help desk roles
• Understanding of VoIP/telephony systems and call quality troubleshooting
• Familiarity with CRM platforms and marketing automation tools
• Knowledge of APIs, webhooks, and basic networking (TCP/IP, DNS, VPNs)
• Excellent communication skills with ability to explain technical concepts clearly
• Strong problem-solving abilities and customer service mindset
• Comfortable with ticketing systems and support documentation

Preferred:

• Experience with AI voice platforms
• Knowledge of telephony providers and carrier integrations
• Understanding of STIR/SHAKEN and spam prevention for calling

Details:

• Location: In-office position in Louisville, KY - Not Remote
• Schedule: Business hours or as needed
• Competitive pay based on experience
• Opportunity to work with cutting-edge AI voice technology

To Apply: Submit your resume with a brief overview of your technical support experience.

Pay: $ $25.32 per hour

Expected hours: 20.0 – 40.0 per week

Experience:

• IT support: 5 years (Preferred)

Language:

• English (Required)

Ability to Commute:

• Louisville, KY Required)

Work Location: In person