Customer Service Representative

Job Overview
As a Customer Service Representative, you will be the vibrant voice of our company, engaging with customers and providing exceptional support that leaves a lasting impression. Your role is pivotal in ensuring customer satisfaction and loyalty by addressing inquiries, resolving issues, and delivering top-notch service. With your energetic approach and strong communication skills, you'll help us create positive experiences for every client.

What you'll do

• Engage with customers through various channels, including phone calls and online platforms, to provide outstanding support.
• Handle customer inquiries with professionalism and empathy, ensuring timely resolution of issues.
• Process orders and manage data entry tasks accurately while maintaining attention to detail.
• Conduct outbound calling to follow up on customer feedback and ensure satisfaction.
• Utilize Microsoft Office tools to document interactions and maintain records efficiently.
• Collaborate with team members to enhance client services and improve overall processes.
• Demonstrate excellent phone etiquette while managing multiple tasks in a fast-paced environment.
• Analyze customer feedback to identify trends and suggest improvements for our services.

Basic qualifications

• Strong typing skills with the ability to manage data entry efficiently.
• Proficient computer skills, including familiarity with Microsoft Office applications.

Preferred qualifications

• Bilingual or multilingual abilities to cater to a diverse customer base.
• Previous experience in a call center or customer service environment.
• Sales experience that enhances your ability to engage customers effectively.
• Cash handling experience for processing transactions smoothly.
• Excellent communication skills that foster positive interactions with clients.

Why you'll love it here
We are dedicated to creating an environment where our employees can thrive both personally and professionally. Our commitment extends beyond just work; we prioritize your well-being by offering resources that support you at every stage of your career.

Our benefits include:

• Comprehensive health and wellness programs
• Opportunities for professional development and growth
• Employee discounts on products and services
• A supportive team culture that values collaboration

Join us in this exciting role where your contributions make a real difference Together, we'll create memorable experiences for our customers while fostering an engaging workplace.

Job Type: Part-time

Pay: $ $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Allendale, MI Required)

Work Location: In person