Inside Sales Representative/Customer Service

A.J. Hanson & Co. is a well-established, solid company, looking for an energetic, detail oriented inside sales representative. You will be working towards a common company goal and will make an immediate and valuable impact within our organization. The Inside Sales Representative will be in-office answering customer inquiries by email and phone, processing orders, providing quotes, building on and maintaining existing customer and vendor relationships. We are looking for someone who has the enthusiasm to continually learn about the products and professionally support the manufacturers we represent.

Responsibilities

• Meet and exceed customer's needs and inquiries whether it pertains to pricing, deliveries, education, or assistance.
• Determine proper communication method with the customer
• Be able to offer add-on items, suggestions for alternative type products to satisfy a customer's needs
• Prepare, generate, and follow up on verbal or written quotations to secure orders
• Be confident in triaging your daily duties as workflow and requirements change throughout the day
• Work effectively with others in a team-based environment to accomplish our company goals
• Inventory tracking as it moves within our warehouse and ships out to the customer
• Continually look to improve our processes and workflow
• Maintain and improve your product knowledge on the product we represent and the applications they are used in
• Processing orders in a timely fashion, on occasion picking and shipping orders to help customers at our front counter
• Supporting and aiding outside sales personnel when needed
• Be able to work independently but willing to ask questions when needed
• Utilize the tools in place to crossover and cross-reference products
• Be able to effective utilize your down time
• Professional emphasis on building and strengthening our relationships with our customers and manufacturers

Qualifications

• Customer service skills and customer-centric focus
• Able to handle and meet deadlines
• Solid work ethic and positive work morale
• Ability to communicate clearly in both oral and written styles
• Self-motivated, ability to work independently and teamwork and common goal focused
• Good organizational and problem-solving skills
• Detail-Oriented, accurate with numbers
• Able to answer phones and assist, promote and help customers
• Proven customer service and sales track record
• Ability to lift 40 lbs. on occasion
• Proficient computer skills in MS Office, Excel, Word, Outlook
• Competent math skills
• This is not a remote position. Office Hours 7:30-4PM. Monday-Friday
• Free on-site parking is provided

Benefits

• Competitive market wages
• Medical Insurance
• Dental Insurance
• Vision insurance
• Life insurance
• Vacation package
• Paid time off

About the Company

A.J. Hanson & Co. is a manufacturers' representative in the Northwest for various industrial cutting tools, work holding, and hand tool manufactures. We were established in 1956 with a concentrated focus on working in partnership with our customer base on proven, profitable, and value-added solutions. Our company territory consists of Washington, Oregon, Idaho, Montana, Alaska, and Western Canada.

We offer competitive market wages, complete benefits package (medical, dental, vision, life insurance, vacation program, and more).

Job Type: Full-time

Pay: Up to $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person