Application Support Technician

About Ascend
Ascend empowers entrepreneurial CPAs to reach their goals with an innovative growth model that brings their firms into the new age. Backed by private equity from people-focused Alpine Investors, Ascend is building a modern platform for regional accounting firms that enables them to stay independent while accessing the resources of a large CPA firm to help them grow. Ascend provides access to growth capital, robust talent acquisition, best-of-breed technology, a catalytic leadership system, shared back-office services, and modernized equity incentives so that firms can surmount today's industry challenges and reach their full potential. Founded in January 2023, the company attained revenues sufficient to qualify it as a Top 100 U.S. accounting firm within six months of operation. For more information, visit

About Alpine Investors
Alpine Investors is a people-driven private equity firm that is committed to building great companies by working with, learning from, and developing exceptional people. Alpine prides itself on fostering cultures where people value empowerment, diversity, fairness, integrity, and intellectual honesty. Founded in 2001, Alpine specializes in investments in companies in the software and services industries. Alpine has over $15 billion in AUM and has offices in San Francisco, New York, and Salt Lake City.

For more information on the firm, visit

The Opportunity
The Application Support Technician will play a vital role in supporting and enhancing the software systems that power Ascend's accounting operations. This includes acting as a subject matter expert on the firm's critical business applications, coordinating updates and upgrades, managing application security access, and delivering client-focused support. The technician will serve as a trusted resource to both internal and partner firm end users, demonstrating deep accountability and consistent delivery of high-quality service.

Success in this role requires strong functional knowledge of accounting software, exceptional communication skills, and a client-first mindset. The technician will also be expected to document processes, lead or participate in change activities, and contribute to ongoing application lifecycle planning.

The Application Support Technician will ensure Ascend's application landscape remains secure, stable, and optimized for user success. This role drives user confidence in core systems through exceptional service delivery, technical ownership, and a proactive approach to documentation, upgrades, and change planning

In This Role, You Will

• Provide Tier-2 and Tier-3 support for accounting and business applications, acting as a subject matter expert across the application stack.
• Serve as the liaison between end users, vendors, and internal teams for escalated support and ongoing application lifecycle activities.
• Plan, coordinate, and execute application upgrades, patches, and maintenance events.
• Maintain and optimize application security groups, roles, and permissions in accordance with access control best practices.
• Document technical procedures, workflows, and support guides to enable knowledge sharing and operational continuity.
• Maintain strong relationships with vendor support teams to resolve complex issues and ensure timely delivery of fixes and updates.
• Participate in and lead changes through the ITIL change management process with strong documentation and risk mitigation planning.
• Deliver outstanding customer service across internal and partner firm users, with a consistent focus on responsiveness, clarity, and resolution.

Qualifications

• 5+ years of experience providing infrastructure support
• Degree not required, but preferred along with certifications
• Knowledge on mailflow and domain configuration (Mimecast, MS Defender Cloud, etc.)
• Proficiency in Windows OS (Server and Endpoint)
• High level of knowledge of Powershell Scripting
• Proficiency in Windows Active Directory, Entra ID, and Azure infrastructure services (VMs, Storage Accounts, VNet, etc.)
• Experience with Intune for MDM and Application Deployment/Management
• Experience with Cisco Meraki networking components and Microsoft Teams Voice configuration
• Strong troubleshooting and problem-solving skills in enterprise IT environments
• Ability to write and maintain technical documentation with clarity and precision
• Familiarity with ITIL frameworks and best practices
• Excellent communication skills and a commitment to delivering exceptional user support

What You Can Count On (We live by our values)
:

• Own it: We seize growth opportunities with the passion, speed and accountability of an entrepreneur.
• Serve whole-heartedly: We love our people and serve them with positivity and kindness.
• Be excellent: We set a high bar because our mission matters.
• Win together: We stay in sync, achieve as a team and celebrate each other.
• Bring the sunshine: We have fun and bring enthusiasm to make the journey joyful.

At Ascend, we provide a fair and equal employment opportunity for all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Ascend hires and promotes individuals solely based on qualifications for the position to be filled and business needs.