School Database Admin & QA Specialist (EdTech | Software Testing | SIS Integration | Remote)

+2
+5
United States

+2
+5
United States

About

4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Continue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleGoodwork is recruiting for a US-based education technology company.What makes this opportunity interesting? Join a fast-moving, innovative US-based EdTech team Drive impact by helping students master math and graduate high school Own and optimize critical rostering processes that ensure schools can effectively use our platformWe're an educational technology company providing personalized online math instruction that helps students overcome learning gaps and accelerate their progress. Our mission: help one million kids graduate high school by providing the foundational math skills they need to succeed.Our research-based platform identifies skill gaps and automatically creates individualized study paths. Unlike competitors requiring teacher-made plans, our system adapts instruction based on student progress. The platform is device-agnostic, working on any web-enabled device without having to install any special apps. We use a proven methodology combining automated assessment, targeted instruction, and continuous progress monitoring.We serve K-12 schools and districts across the United States through various implementations – from individual classrooms to district-wide rollouts. Our platform supports diverse learning needs including core curriculum, intervention programs (Tier II/III), special education, gifted/talented programs, and ELL instruction. We're particularly proud of our re-entry program, which helps incarcerated individuals build essential math skills for their future careers. While focused primarily on U.S. education, we also support international students through our web-based platform.Students using our platform typically achieve two or more grade levels of growth in one school year in as little as one semester. Our methodology aligns with state standards and National Council of Teachers of Mathematics guidelines, with results validated through peer-reviewed journals and whitepapers, and demonstrated improvement in standardized test scores.OUR COMPANY VALUES guide our team and shape our culture: Reliability: Every student must be able to log in and learn, always Customer Success: Responsive and knowledgeable CX team supports teachers in creating student success. Collaboration: Daily team connection and open communication Innovation: We support different ideas and foster creativity Data-Driven: We focus on efficiency and measurable resultsWe're a fully remote organization with 7 full-time staff across “Software Development” and “Customer Experience, Marketing & Sales” teams. Headquartered in Louisiana, our team spans Illinois, Florida, Indiana, Georgia, Texas, and Tennessee in the U.S., with additional Software Development team members in India.Our culture is fast-paced yet collaborative, following a scrum framework with daily standups and bi-weekly sprints. We use Slack for continuous communication and emphasize efficiency through regular retrospectives. Our rhythm follows the school calendar – busiest during back-to-school season (September), with quieter periods for planning and projects. Team members wear multiple hats and are encouraged to contribute ideas, reflect, and support each other's growth.About the RoleWe're looking for a remote School Database Administrator & QA Specialist to ensure our schools are accurately onboarded and our platform maintains high quality standards. This dual-focused role is essential to our success in serving educational institutions effectively.In this role, you'll manage school setup and rostering processes, handle data imports, troubleshoot technical issues, communicate with customers, and conduct quality assurance testing. You'll begin with database management responsibilities while gradually transitioning into QA testing as you gain system knowledge.The academic calendar dictates your workflow, with August-September being peak season for school setup and roster imports. During this critical period, you'll configure schools with appropriate licenses, process data uploads, synchronize with third-party systems, and ensure everything functions properly for the new school year. While we've automated many processes, your attention to detail during manual operations and clear communication about completed tasks will be vital to our team's success.Our IDEAL CANDIDATE brings 3-5 years of experience in roles like Application Support, Manual QA, Software Testing, Technical Writing, or Technical Support. You're technically proficient with databases and can efficiently manage data while maintaining attention to detail. You communicate clearly in writing, explaining technical concepts in accessible terms to both team members and customers. You're naturally inquisitive, enjoy troubleshooting challenges, and take full ownership of your work. You learn quickly, adapt to changing priorities, and balance thoroughness with efficiency. Above all, you're hungry for growth and driven to contribute meaningfully in a fast-paced educational technology environment where your work directly impacts student success.Your performance will be measured by accuracy, timeliness of responses, and the clarity of your communication.You'll be a part of the Development team, and will collaborate closely with the Customer Support team.This position reports directly to the Director of Technology.You’ll be doing things like:School Database Management: Setting up new schools in our backend admin tools; configuring SSO tables for authentication; logging in as school admins to complete imports; assigning grade levels and subjects; verifying all parameters before student access; performing essential configurations for school-specific requirementsRoster Management: Managing rosters through Clever and ClassLink syncs (automated twice daily); manually triggering syncs when needed; processing CSV uploads from customers; handling ad-hoc roster updates; implementing quarterly class changes; ensuring smooth operations during August-September peak periods; verifying sync completion and accuracyData Troubleshooting: Ensuring accurate transfer of student and class data; resolving roster issues promptly; fixing unassigned student/teacher errors; debugging Clever and ClassLink sync failures; verifying class assignments and license limits; documenting solutions for recurring problemsCustomer Communication: Coordinating with our CX team; collecting necessary information from schools; presenting clear options for issue resolution; explaining technical concepts in accessible language; after thorough training, eventually communicating with schools via email, phone, or Zoom directly and guiding customers through roster setupInternal Reporting: Providing proactive updates about system issues; reporting completed tasks in daily standups; sending exception reports and error summaries; documenting outstanding tasks; participating in sprint meetings; ensuring development team has clear information about data challengesSoftware Quality Assurance: Testing the web application; verifying cross-platform functionality; validating new features; reproducing customer-reported issues; running test suites; documenting bugs with precise steps to reproduce; locating relevant error logs; reporting findings to developers; suggesting product improvements based on testing insightsDocumentation: Maintaining up-to-date application documentation; creating changelog entries; adding illustrative screenshots; collaborating on technical documentation; documenting new procedures; ensuring materials support the customer success teamProcess Improvement: Contributing insights for workflow enhancement; participating in sprints and retrospectives; helping implement 2-week sprint processes; identifying automation opportunities; suggesting efficiency improvements; supporting continuous improvement initiativesSkills & Qualifications3-5 years of prior experience in roles like Application Support Analyst, Manual QA, Software Tester, or Technical Writer,.Data literacy — ability to interpret database information and recognize patternsClear, concise written communication that simplifies technical conceptsExperience creating documentation for technical and non-technical audiencesExceptional attention to detail with strong organizational abilitiesNatural troubleshooting instincts with a curious, solution-oriented mindsetOwnership mentality with consistent follow-through on commitmentsAbility to balance thoroughness with efficiencyAdaptable learner who thrives in a collaborative environmentBonus if you also have:Gray box testing experience and familiarity with development toolsExperience with SQL/MySQL queries and database structuresSoftware development background or formal educationEdTech industry knowledge or experienceFamiliarity with our tools: MySQL Workbench, MySQL (queries, understanding database relationships, analysis), Querious, Ghost Inspector, Google Workspace, Clever, ClassLink, Slack, JiraWorking Hours: Fixed, 8AM-5:30PM Central Time (includes 1-hour lunch break)Employment Type: Full-time (40 hours/week), Exclusivity PreferredEducation:An undergraduate degree in something interesting.Level: Intermediate (3-5 years of relevant work experience)Compensation: ~USD $720–960 (60K–80K INR), based on experience.Benefits of working with us: Work directly with a forward-thinking international company Work from the comfort of your home Incredibly talented teammates Collaborative environment with daily team interactions Professional development through LinkedIn LearningNot sure you meet all the requirements? Apply anyway! We value diverse experiences and hire for potential.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesStaffing and RecruitingReferrals increase your chances of interviewing at Goodwork by 2xSign in to set job alerts for “Database Administrator” roles.Continue with Google Continue with GoogleContinue with Google Continue with GoogleSpecialist, Database Administrator (Contract)Senior SQL Server DBA [Immediate joiners only]Senior SQL Database Administrator (DBA)- 100% RemoreOpenEdge Database Administrator + RemoteWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Nice-to-have skills

JIRA
MySQL
SQL
Slack
Google Workspace

United States

Work experience

QA
Database Administrator

Languages

English

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