Front Desk Agent/Concierge

We are looking for a friendly, dependable Full-Time Front Desk Agent to join our team at a charming bed and breakfast in Key West. This role is ideal for someone who enjoys hospitality, meeting new people, and creating memorable guest experiences in a relaxed, island-style setting.

Responsibilities:

• Greet guests and provide a warm, professional check-in and check-out experience
• Manage reservations, room assignments, and guest information using our property management system
• Answer phone calls, emails, and messages in a timely and courteous manner
• Assist guests with questions, special requests, and local recommendations
• Resolve guest concerns promptly and professionally
• Process payments, maintain accurate records, and balance daily transactions
• Communicate with housekeeping and maintenance to ensure rooms are ready and guest needs are met
• Maintain a clean, organized, and welcoming front desk and lobby area
• Follow all property policies, safety procedures, and hospitality standards

Qualifications:

• Previous hospitality, front desk, hotel, or customer service experience preferred
• Strong communication and interpersonal skills
• Excellent attention to detail and organizational skills
• Ability to multitask and work efficiently
• Basic computer skills; experience with Gmail and Excel a plus
• Positive attitude and professional appearance
• Ability to work weekends, holidays, and flexible shifts

Physical Requirements:

• Ability to lift up to 50 lbs occasionally
• Ability to walk the property and use stairs as needed

Job Details:

• Job Type: Full-time
• Schedule: Weekends and holidays required
• Work Location: In person (Key West, FL)

Benefits:

• Competitive pay (based on experience)
• Friendly and supportive work environment
• Work in a beautiful Key West location

Pay: From $20.00 per hour

Benefits:

• Paid time off

Schedule:

• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Commission pay
• Tips

Application Question(s):

• Do you currently live in Key West?

Experience:

• Hotel guest services: 1 year (Preferred)

Work Location: In person