Customer Service Representative

Company Description

ACS Industries, Inc. has been delivering premium attachment solutions for over 40 years, focusing on enhancing performance and safety on job sites. We specialize in designing attachments tailored to your specific needs, ensuring seamless operation and optimal machine efficiency. Our experienced team provides solutions across a wide range of applications, all supported by exceptional customer service to guarantee satisfaction. ACS is recognized as a trusted provider of general material handling attachments and highly specialized industry-specific solutions. We strive to be your go-to partner for all construction attachment requirements.

Role Description

This is a full-time, on-site position for a Customer Service Representative based in Uniontown, OH. The Customer Service Representative will address customer inquiries, provide accurate and timely support, ensure customer satisfaction, and cultivate positive relationships. Additionally, the role involves managing communication between customers and internal teams to resolve issues effectively and deliver an exceptional customer experience.

Qualifications

• Experience in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Ability to enhance Customer Experience and foster strong client relationships
• Proficient communication, problem-solving, and organizational skills
• Team-oriented with the ability to collaborate across departments
• Proficiency with customer relationship management (CRM) systems is a plus
• Previous experience in a similar customer-facing role is preferred
• High school diploma or equivalent; additional education is a bonus