- United States
About
Jones & Sons is looking to hire for a position as Inside Sales / Dispatcher at our Washington, Indiana location. Started in 1971, we are a family owned and operated business with locations in Bloomfield, Clinton, Linton, Terre Haute, Vincennes and Washington, IN. Our core activities include Ready-Mixed Concrete, Block, Brick, Precast Concrete, and Aggregates servicing Southwest Indiana.
Mission Statement: Without quality materials and guidance, our customers' projects can suffer, leading to lost time, money or even project failure. At Jones and Sons, we provide them with time-tested products and service they can trust.
Key Characteristics of Jones and Sons Employees: Safe / Servant / Self-Motivated
Critical Daily Actions of Jones and Sons Employees: (1) Treat others as you want to be treated; (2) Be timely; (3) Work safely; (4) Continuously improve
Benefits:
- Full-time position
- Competitive starting pay based on qualifications and experience, minimum $21/hour
- Health, dental, vision and life insurance benefits and a 401(k) with employer match all available after 90 days of employment
- 6 Paid Holidays
- 1 week vacation after 1 year, 2 weeks vacation after 3 years, 3 weeks vacation after 5 years
- Employee Bonus Referral Program
Key Responsibilities:
- Assist with order entry, customer inquiries, and walk-in sales at the front desk
- Identify customer needs and ask clarifying questions
- Handle a large volume of incoming and outbound calls to facilitate customer needs
- Assist with office paperwork and keeping showroom organized
- Schedule and dispatch dump trucks and ready-mix concrete trucks to job sites in an efficient and timely manner
- Communicate effectively with drivers, plant personnel, and customers to ensure accurate deliveries and resolve any issues as they arise
- Monitor truck locations and delivery progress throughout the day
- Maintain accurate records of delivery tickets, schedules, and customer orders
- Provide courteous and professional customer service in person and over the phone
- Maintain professionalism and composure under stressful conditions
- Support other office and dispatch functions as needed
Qualifications:
- Previous experience in dispatching trucks or logistics preferred
- Knowledge of the concrete, masonry, or aggregates industry is a plus
- Strong customer service and communication skills
- Ability to work well under pressure in a fast-paced environment
- Proficient with computers, scheduling software, and general office systems
- Detail-oriented with good organizational skills
- Willingness to learn and take initiative
Requirements:
- High school diploma or equivalent
- Ability to sit, stand, and use office equipment for extended period
- Flexibility to adapt to changing priorities throughout the workday
- Pass pre-employment and random drug test and pre-employment background check
PId-8577
Languages
- English