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About
Our expertise is delivered through three core divisions: Performance, Web & eCommerce, and Intelligence – all working closely together to create impact across channels.
We’re also home to Fostr, a Shopify Plus agency for luxury and lifestyle brands, and The MTM Agency, specialists in integrated marketing and audience engagement.
What connects it all is our focus on outcomes, not just outputs. We back each other, take pride in what we do, and make sure the way we work works for everyone.
Your role as QA Manager As QA Manager, you’ll provide strategic direction, technical leadership, and hands‑on management to ensure our QA team delivers exceptional quality across all products and platforms.
Team Leadership & Coaching
Lead, mentor, and develop a team of QA professionals, fostering a culture of collaboration, accountability, and continuous improvement
Conduct regular 1:1s, performance reviews, and career development planning
Identify skills gaps and create tailored training plans for team members
Promote collaboration and knowledge sharing within the QA team and across departments
Encourage innovation and adoption of best practices in testing methodologies
Set clear goals and OKRs for the QA team aligned with business objectives
Support team members in resolving technical and process challenges
Build succession plans and ensure team scalability for future growth
Champion wellbeing and psychological safety within the team
Delivery Oversight
Oversee QA activities across multiple projects to ensure timely and high-quality delivery
Monitor and report on QA progress, risks, and issues to senior stakeholders
Ensure test coverage meets functional, non‑functional, and regression requirements
Drive adherence to agreed timelines without compromising quality standards
Implement risk‑based testing approaches for efficient resource allocation
Coordinate with project managers and technical leads to align QA schedules with overall delivery plans
Validate readiness for releases through structured sign‑off processes
Continuously improve QA delivery metrics and reporting dashboards
Monitor team performance and delivery metrics, identifying opportunities for process improvement
Stakeholder Engagement
Communicate QA strategy, progress, and risks clearly to technical and non‑technical stakeholders
Collaborate with Clients, Technical Leads, Developers, and Solution Architect to clarify requirements
Influence decision‑making by providing data‑driven insights on quality and risk
Build strong relationships with internal and external stakeholders to ensure alignment
Advocate for quality throughout the software development lifecycle
Manage expectations around testing timelines and deliverables
Facilitate workshops and demos to showcase QA processes and outcomes
Lead client‑facing discussions on delivery progress and technical strategy to reduce escalation of quality issues during project build
Partner with Account Managers to support long‑term client relationships and identify growth opportunities
Technical Oversight
Define and implement modern QA frameworks, tools, and automation strategies
Maintain up‑to‑date knowledge of QA technologies and industry trends
Drive the transition from manual testing to automation where appropriate
Ensure robust test environments and data management practices
Oversee integration, performance, and security testing initiatives
Establish standards for test documentation and defect management
Increase visibility of testing outputs within both internal and external teams
Evaluate and recommend tools for test management, automation, and reporting
Ensure compliance with relevant quality and security standards
Maintain comprehensive knowledge of our core business platforms; Shopify, Adobe Commerce, BigCommerce, Kentico & Umbraco
Keep up to date with developments and new features on the above platform ecosystems
Stay informed on platform updates and industry trends to guide team strategy
Work closely with the partnership team to understand key integration & testing requirements for partner technologies
Leadership & People Skills
Inspire and motivate the QA team to achieve excellence
Demonstrate strong decision‑making and problem‑solving capabilities
Handle conflicts and challenges within the team professionally and constructively
Communicate effectively at all levels of the organization
Exhibit resilience and adaptability in a fast‑paced environment
Lead by example in upholding company values and ethical standards
Foster an environment of trust and accountability
Promote diversity, inclusion, and a positive team culture
Delivery & Process
Define and continuously refine QA processes to improve efficiency and effectiveness
Implement best practices for Agile, Scrum, or other delivery methodologies
Ensure proper defect tracking, triage, and resolution processes
Drive continuous improvement initiatives based on retrospectives and metrics
Standardize test planning, execution, and reporting across projects
Introduce automation into CI/CD pipelines for faster feedback loops
Monitor and optimize QA resource allocation across projects
Establish clear SLAs and quality benchmarks for all deliverables
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Languages
- English
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