Application Support AnalystHughes Recruits • Gerrards Cross, England, United Kingdom

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Application Support Analyst

Hughes Recruits

Gerrards Cross, England, United Kingdom

Gerrards Cross, England, United Kingdom

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About

Support Engineer – Healthcare Technology (Office‑Based) * Up To £37,000 PA * Healthcare * Commision * Parking * Pension Join a Global Leader in Clinical Intelligence We are a market‑leading provider of Clinical Intelligence solutions used in over 95% of UK hospitals and rapidly expanding across Ireland and Australia. Our technology helps clinicians make safer, data‑driven decisions and directly contributes to improved patient outcomes. We’re growing our Support Engineering team and are looking for an experienced, customer‑focused Support Engineer to join us. If you want to work with technology that genuinely makes a difference in healthcare, this is the role for you. What You’ll Do * Handle incoming support calls and provide clear, confident assistance. * Monitor and respond to support tickets within agreed SLAs. * Diagnose and resolve technical issues; escalate to development when needed. * Log, track, and close support cases using Jira. * Install, configure, and customise applications for new customers. * Deliver user training sessions to ensure successful onboarding. * Test and validate bug fixes before they’re released to customers. * Work collaboratively with a friendly, highly skilled team to support continuous improvement. What We’re Looking For * 2+ years' experience in second‑line technical support (desirable). * An IT qualification or degree (required). * Confident, clear communicator—especially over the phone. * Strong problem‑solving skills and a customer‑first mindset. * Ability to work well in a collaborative, process‑driven environment. Role Requirements Office‑based position – applicants must live within 45 minutes and be able to drive. Full right to work in the UK. Why Join Us? Work with technology used across almost every hospital in the UK. Be part of a passionate, supportive team that invests in your growth. Play a meaningful role in improving patient care and clinical decision‑making. Work on interesting, challenging problems with real‑world impact. If you want to be part of a company making a meaningful impact in healthcare—and you thrive in a dynamic support environment—we’d love to hear from you. Apply today

Gerrards Cross, England, United Kingdom

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