Nursing Supervisor

Staff Supervision:

• Selects, schedules, assigns and evaluates staff. Provides feedback on performance on an ongoing basis, as well as providing an annual written performance review.

• Orients new staff and ensures that training and education needs are met.

• Approves final weekly staffing schedule for assigned staff.

• Mentors and coaches new and existing staff.

• Ensures scheduling of regular in-service education meetings for staff

• Analyzes workflow of clinics and provides feedback/modifications as necessary

• Coordinates with Human Resources to provide disciplinary action, as necessary.

• Prepares and leads routine department meetings.

• Mediates conflict between staff members. Coordinates with Associate Director and HR as necessary.

• Serves on committees and attends meetings related to clinical operations

• Providers oversight and operational guidance for RN Case Management, including coordination of patient care needs, follow-up and transition of care.

• Manages a partially remote nursing and care coordination team, ensuring effective communication, productivity monitoring, workflow alignment, and adherence to clinic standards.

• Ensure that wound care, triage, and case management workflows are efficient, evidence based and consistently followed across the team.

• Assists Clinical Associate Director with other duties as assigned.

Patient Focus:

• RN, Care Coordination, Wound Care, and RN Case Management interactions.

• Delays, gaps, or concerns in care coordination or communication.

• Physician concerns that require escalation to the Clinic Associate Director.

• Lead patient complaint investigation, follows up with patients and staff, identifies root causes, and implements workflow or service improvement strategies.

• Speaks with patients regarding complaints involving:

o RN's

o CC line staff

o Physician concerns

o Delays or concerns in care

Project Work:

• Participates in and leads clinical operations projects related to patient experience, workflow improvement, wound care standardization, triage protocols, RN case management enhancements, and care coordination initiatives.

• Collaborates with leadership on quality improvement projects, ensuring timelines, documents and deliverables are met.

• Assists with development, revision, and implementation of clinical policies, procedures and education materials.

• Current RN license in the State of Oregon.

• B.A. in Clinical, Health Services, Business Administration or equivalent.
• Requires three (3) years of successful supervisory experience.
• A working knowledge of computer software and hardware, preferably including working with data processing in a medical environment.
• A working knowledge of EMR/EHR, preferably in a clinic outpatient setting.
• A general understanding of the principles of continuous quality improvement in a healthcare setting.
• Ability to engage in public contact work.
• The ability to formulate policies and to interpret and explain those policies and procedures to others.
• The ability to think clearly, exercise sound judgment and to make independent decisions regarding the formulation and application of policies and procedures.
• Excellent oral and written communication skills.
• The maturity and tact necessary to deal effectively with patients, employees and physicians.
• Flexibility in thinking; able to easily adapt to internal and external business changes.
• A logical, highly organized mind. Be able to work independently with minimal direction and instruction.
• The ability to solve practical problems when presented with both concrete and ambiguous information.
• Excellent decision making skills and an ability to develop creative solutions.
• Dependability and punctuality.

Supervises and coordinates the duties of the Care Coordination Line team and Triage Nurses, to include Triage, Wound Care, RN Case Management and Care Coordination Line operations.