AT&T Customer Service Representative

At Cycle Specialized Marketing, we specialize in delivering cutting‑edge AT&T Internet and advanced wireless/mobility services. We work closely with AT&T to build tailored connectivity and communication packages that help customers stay agile, secure, and efficient.

Our mission is to simplify complex telecom offerings, making it easy for customers of any size to upgrade to fast, reliable, and scalable digital solutions.

What You'll Do as an AT&T Customer Service Representative:

• Serve as a friendly, professional, and knowledgeable point of contact for clients — handling incoming inquiries, explaining AT&T business plans and services, and guiding customers toward the best solutions for their needs.
• Help prospective and existing customers understand and evaluate AT&T Business Internet, wireless/mobility options, and cybersecurity/network protection services.
• Support clients through the onboarding process: assisting with plan selection, configuration, activation, and up‑scaling as needed.
• Troubleshoot basic customer concerns or direct more technical issues to appropriate resources, always ensuring consistent, high-quality customer service.
• Act as an advocate for both the customer and Cycle Specialized Marketing: listen closely to their needs, suggest tailored solutions, and build trust for long‑term business relationships.

What We're Looking For:

• Excellent communication skills, you're clear, patient, and able to explain technical or complex concepts in plain language.
• Friendly, customer‑oriented demeanor, with a strong desire to help businesses get the connectivity solutions they need.
• Basic understanding of Internet, wireless, and networking services (or ability to learn quickly).
• Sales mindset with integrity, you can help customers make the right choice without overselling.
• Reliability, professionalism, and ability to handle multiple customer interactions attentively and efficiently.

Why Join Us:

• You'll be part of a forward‑thinking team that partners with AT&T to deliver high‑impact connectivity and digital solutions.
• Opportunity to build expertise in telecom services, business connectivity, and cybersecurity, valuable skills in a growing industry.
• The role offers a chance to make a real difference for businesses: helping improve their operations, productivity, and security with better connectivity.

Pay: $48, $58,000.00 per year

Work Location: In person