Service Manager (all genders)

Even though we maintain our feet on the ground, our second home will always remain in the sky. As a medium-sized IT company situated in Karlsruhe Germany, developing tailored solutions for global air traffic control authorities is our forte. Our contribution to Flight security, can be found in our systems that operate at various flight control centres and airports, located in more than 80 countries of the world. FREQUENTIS COMSOFT is part of the successful Frequentis group, situated in Vienna, Austria.

So, are you ready to take off?

Service Manager (all genders)
KARLSRUHE | FROM NOW ON | FULL TIME

Our Values
At Frequentis Comsoft, we are convinced that people deliver their best results when working in a company that suits them. Our employees all want to make a difference and to take responsibility for their work. We also firmly believe that as a company, we are stronger when people from diverse backgrounds actively contribute to the business. In addition to professional qualifications, we rely on good ideas, commitment and personal responsibility. We are always seeking bright minds, experts and lateral thinkers of every type, all of whom share an enthusiasm for making global air traffic even safer.

• As the central contact person and project manager, you will be responsible for service support (incident and problem management) for customers located worldwide in the air traffic control and airport sector
• Within the framework of the respective service contracts, you are responsible for excellent after-sales support and the associated customer satisfaction
• Together with the experts in our specialist departments, you will ensure that faults in existing customer systems are analysed and rectified in a timely manner
• In your role as Service Manager, you will also advise our customers on technical matters and support our specialist departments with possible extensions to customer system

• You understand business contexts and have a good technical understanding of IT products
• You ideally have completed IT-related vocational training or a comparable degree and have several years of practical experience in maintenance processes
• You have a basic understanding of contractual matters
• Experience in sales/pre-sales/after-market sales is an advantage
• Customer-friendliness and a solution-oriented approach are a matter of course for you
• You have a very good command of written and spoken English, additional foreign language skills such as Spanish or French are an advantage
• The willingness to travel for occasional worldwide customer visits rounds off your profile

• Flexible, family friendly working hours
• Lively, open culture
• Permanent employment contracts
• International career opportunities
• Company gym
• Offices with max. 4 people
• Rooftop terrace
• Free beverages
• Corporate events
• Easy access to public transport
• Home Office

Your individual salary is based on your professional experience and qualifications and is part of our attractive total package.

TITL1_DE

Nice-to-have skills

• Sales
• Customer Experience
• Customer Service
• Customer Service
• Sales

• Karlsruhe, Baden-Württemberg, Germany

Work experience

• IT Project Manager
• General Project Management
• Product Owner / Product Manager

Languages

• English