Patient Coordinator

Location: Primary Venice (flexibility to cover other locations)

Term: Part-time available

Compensation: $20.00-$24.00/hour depending on experience.

About The Things We Do

The Things We Do is a modern skincare brand and medspa dedicated to restoring and enhancing facial balance and harmony through natural, intention-based beauty guidance. Founded in 2018, our mission is to deliver medical-grade results while simplifying skincare routines with impactful, fuss-free solutions. Our services include Botox, filler, biostimulators like PRFM and Sculptra, threads, microneedling, facials, and more. Our curated line of rejuvenating skincare products is formulated with safe, high-quality ingredients for all skin types and tones.

With a devoted client base and strong presence on social media, The Things We Do offers both professional aesthetic services and transformative skincare experiences, guided by a holistic East-meets-West approach. We've been featured in leading media outlets, a testament to our commitment to excellence, authenticity, and a truly elevated customer experience.

About the Position

As a Patient Coordinator, you are the face of The Things We Do—welcoming clients into our thoughtfully curated space and guiding them through their experience with warmth, knowledge, and care. This role is a blend of front-desk operations, personalized customer care, and confident sales. You will be a trusted resource for new and existing clients, often fielding inquiries about current promotions and converting those into booked services. Patient Coordinators help maintain the high standard of customer experience that defines The Things We Do, ensuring every interaction reflects the brand's values of intention, trust, and results-driven care.

Key Responsibilities

• Warmly greet and check in patients, ensuring a seamless, uplifting experience from arrival to departure
• Respond promptly and professionally to incoming phone calls, emails, and text messages
• Provide detailed information about services, products, and current promotions to prospective and returning clients
• Sell incoming leads from advertisements into booked appointments through personalized sales and service recommendations
• Upsell clients into our skincare and tools
• Schedule and manage appointments across all TTWD locations
• Educate patients about our skincare philosophy, treatment options, and product offerings
• Process transactions and protect sensitive patient and financial information
• Maintain the organization and visual presentation of our front retail space
• Manage and receive inventory, restocking as needed
• Foster long-term relationships with clients by building trust and providing expert guidance
• Communicate clearly with providers, medical assistants, and the rest of the team to ensure continuity of care

Perks & Customer Experience Enhancements

• You'll be part of a team that values natural and cutting edge beauty services
• Access to a generous employee discount on products and services and free birthday treatments
• You'll play a vital role in creating meaningful, luxury-level experiences that keep our community engaged and loyal

Qualifications

• Strong interpersonal skills with a customer-first mindset
• Confident communicator with sales acumen and emotional intelligence
• Experience in a high-touch customer service, receptionist, or retail sales role
• Technically proficient with Google Workspace, Excel, Slack, and scheduling systems
• Ability to multitask in a fast-paced, detail-oriented environment
• Enthusiastic, kind, and collaborative team player with a solution-based attitude
• Experience in beauty, wellness, or medical aesthetics industry is a plus

If you're passionate about beauty, love helping people feel their best, and thrive in a dynamic, elevated environment, we'd love to meet you. Please email your:

• Resume
• Cover letter or brief introduction
• Whether you want full time or part time. If part time, please include what your availability is.
• Please provide responses to the two following questions as well: (1) What draws you to The Things We Do and this Patient Coordinator role specifically? (2) Tell us about a time you helped create a standout customer experience. What did you do, and what was the result?

Job Type: Part-time

Pay: $ $24.00 per hour

Work Location: In person