Customer Success Manager

There's never been a more exciting time to be part of Rev.
Every role here plays a critical part in shaping the future of speech technology and empowering our customers to do more, faster. We didn't disrupt the industry by playing it safe. We did it by embracing bold thinking, welcoming diverse perspectives, and giving our team the freedom and responsibility to innovate. At Rev, you won't just have a seat at the table — you'll help redesign it.

Come build what's next with us
Customer Success Manager (CSM)
How this role will
Serve
,
Own
and
Grow
at Rev:
Are you passionate about building lasting relationships and helping customers achieve real outcomes? At Rev, we value service, ownership, and growth — and we're looking for a dedicated
Customer Success Manager (CSM)
to live those values every day.

In this role, you'll act as a strategic partner to our clients, guiding them through onboarding, adoption, and long-term success with our products and services.

Responsibilities

• Own the introduction of new products to Rev's current customers, activate them on those new products, educate them to integrate these into their workflows, and ensure they get value out of Rev's suite of products
• Build and maintain strong, long-term relationships with champions and executive sponsors through regular check-ins, health reviews, and business reviews
• Lead customer onboarding and change management efforts to drive adoption, align product use with business goals, and deliver clear time-to-first value
• Proactively encourage deeper product engagement to maximize ROI and activate customer accounts
• Deliver tailored platform demos that highlight relevant use cases and business value
• Monitor client health, usage trends, and product adoption to identify and address risks of churn or downgrade
• Develop strategic Success Plans for high-value clients that map product capabilities to desired outcomes
• Identify and support opportunities for organic growth and