Receptionist

For over 30 years, Parma Care Center has been more than just a workplace. It's a community. Our staff members work together as a close-knit team, creating a warm, family-like environment where both residents and employees feel supported and valued.

We are seeking a friendly, organized, and dependable individual to join our team as a Receptionist. As the first point of contact for our facility, you will play a vital role in creating a welcoming environment for residents, families, staff, and visitors. If you enjoy helping others and thrive in a fast-paced setting, we encourage you to apply.

Qualifications

• High school diploma or GED
• Experience or training in long-term care (preferred)
• Positive attitude and professional demeanor
• Excellent phone etiquette and verbal communication skills
• Ability to manage multiple phone lines and multitask effectively

Key Responsibilities

• Screen and route telephone calls to appropriate individuals or departments
• Answer questions promptly, courteously, and accurately
• Route deliveries and relay information to staff as needed
• Maintain accurate resident census and updated contact lists
• Operate facility paging and telephone systems
• Receive, sort, and distribute mail
• Handle emergency situations calmly and effectively
• Direct residents and visitors to appropriate individuals
• Investigate and route complaints appropriately
• Maintain a neat, clean, and professional appearance
• Demonstrate dependability, punctuality, and teamwork

Physical Requirements

• Ability to sit, stand, and walk throughout the facility
• Use of hands and arms for typing and phone operation
• Occasional lifting of office supplies or documents
• Ability to manage multiple tasks in a fast-paced environment
• May be exposed to emotionally stressful situations or behavioral challenges

Apply today and become a valued part of a team that welcomes every person with care, kindness, and professionalism.