Front Desk Agent

We are seeking friendly, reliable, and service-oriented Front Desk Agents to join our team at The Atrium Hotel & Suites DFW. This role is the heart of our guest experience—welcoming guests, ensuring smooth check-ins/outs, and supporting hotel operations.
Candidates must be able and willing to safely operate our hotel vehicles as needed.

Responsibilities

• Greet guests with warmth and professionalism
• Perform check-ins, check-outs, and handle guest inquiries
• Answer phones, manage reservations, and resolve guest issues
• Operate the hotel shuttle for airport and local area transportation when scheduled
• Assist with luggage, special requests, and guest needs
• Maintain a clean and organized front desk area
• Process payments and follow cash-handling procedures
• Communicate effectively with housekeeping, maintenance, and management
• Support daily hotel operations and ensure a positive guest experience

Requirements

• Valid driver's license and willingness to drive the hotel vehicles
• Strong communication and customer-service skills
• Comfortable multitasking in a fast-paced hotel environment
• Professional appearance and demeanor
• Ability to lift up to 25 lbs and stand for extended periods
• Basic computer skills; experience with hotel PMS systems preferred
• Previous hospitality or customer service experience is a plus, but not required
• Must be able to work weekends and holidays as needed

Schedule

Full-time or part-time
Shifts may include mornings, evenings, weekends, and holidays.

Compensation

Competitive hourly pay, based on experience
Employee meal discounts, PTO, and growth opportunities available.

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Work Location: In person