Assistant Manager

This position assists the General Manager with planning, directing, and managing various areas of responsibilities within the operation; specifically hospitality, safety, cleanliness, kitchen and bar.  Assures operation runs efficiently and according to company policy and standards.  Assists in hiring, orientation, training and development of restaurant employees.  Resolves guest complaints.  Ensures that restaurant staff follows all rules and requirements in regards to responsible alcohol service.  Assists with managing performance of all employees to ensure they are successful in their individual roles and helps schedule employee shifts.  Assists in the responsibilities of general business administration to include payroll, human resources, marketing and financial reporting.  Follows marketing directives and runs appropriate promotions.  Cleans and sanitizes the restaurants and directs restaurant staff to follow through with cleanliness programs.  Appropriately handles employee and guest safety issues, including workers' compensation.  Promotes the business, builds sales, increases profits, ensure guest satisfaction, and brand integrity.  The Assistant Manager embraces the company's core values: Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations.

Duties and Responsibilities:

People:

• Performance Management

• Hiring and Retaining Talent

• Leadership and Coaching

• Training and Development

Customer Relations:

• Guest Service and Atmosphere

• Guest Satisfaction

• Food and Beverage Quality

• Menu and Product Launches

Financials:

• Deliver Results

• Planning and Execution

• Inventory Control/Profit and Loss Statements

• Food Cost and Labor Cost Review

• Assists in financial reports.

Standards:

• Responsible Alcohol Service

• Food Safety/Sanitation/Quality

• Hooters Girl Image

• Facility Maintenance and Cleanliness

• Safety and Security

Responsibilities:

• Scheduling and Staffing

• Proper Cash Handling

• Team Building

• Internal Standards Audits

• Manage Vendor Relationships

• To Go Service and Catering

• Local Store/Grassroots Marketing