cui-dispatch/command center

At CUI, our Dispatch & Call Center Coordinators play a critical role in keeping our field operations running smoothly. You'll be the central point of communication—supporting technicians, supervisors, and customers by coordinating schedules, resolving issues in real time, and maintaining accurate operational records.

If you thrive in a fast-paced environment, enjoy problem-solving, and like being the "go-to" person who keeps things moving, this role is for you.

Employee Compensation and Perks:

We believe in setting our employees up for success—professionally and personally.

• Competitive hourly pay
• Sign-on bonus
• Weekly pay
• Pay increase after your first year
• Full benefits package (Medical, Dental, Vision)
• 401(k) with company match
• Paid holidays
• Career growth opportunities—we promote from within

Responsibilities:

• Schedule and dispatch technicians based on customer needs, priorities, and real-time operational demands
• Monitor technician activity, work logs, and daily progress
• Communicate work orders, updates, and changes between technicians, supervisors, and customers
• Respond to incoming calls and assist with service-related questions or issues
• Resolve scheduling conflicts and escalate issues as needed
• Prepare daily schedules, work orders, and dispatch reports
• Maintain accurate records including service requests, completed work, inventory, time logs, and expenses
• Ensure all documentation is completed accurately and in compliance with company standards

Requirements:

• Strong communication and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable working with scheduling systems, logs, and basic reporting tools
• Flexible availability, including weekends as needed
• Ability to pass pre-employment drug screening and background check
• Previous dispatch, call center, or telecommunications experience is a plus—but not required.

About CUI Cable Services

Communications Unlimited, Inc. (CUI) is a dominant leader in developing and implementing solutions for MSO's for fulfillment, post wires, special projects, and other technical labor needs. Founded in 2001, CUI's industry experience and superior management teams aligns strategic direction and the business goals of MSO's to provide a viable and valued solution exceeding industry standards.

CUI is a registered minority owned business, as well as a registered Veteran owned business. CUI has over 800 technicians that support Comcast, Charter, COX, Mediacom, and Antietam Broadband. Our primary business is residential and commercial installations, underground drop buries, and more recently full-scale construction.

Our Mission is to be the business partner of choice for all MSOs by our dedication to quality, our focus on values, the integrity used in all aspects of our business, and the respect that we show our employees for the valuable role that each one plays within our organization.