General Manager

Job Title: (Paratransit General Manager) 

Location: Cleveland, OH 

Employment Type: Full-Time  

Pay Range:$60,000 – $75,000 annually, based on experience and qualifications.

Position Summary 

We are seeking an experienced Paratransit General Manager to lead daily operations and ensure high-quality service delivery for our contracted paratransit division in Cleveland. This role oversees staff, performance, safety, compliance, and client relations while maintaining strong customer satisfaction.

Key Responsibilities

• Oversee daily paratransit operations and ensure contractual performance.
• Manage supervisors, drivers, dispatch, and administrative staff.
• Maintain compliance with ADA, DOT, FTA, and client standards.
• Monitor KPIs such as on-time performance, complaints, and staffing.
• Address customer concerns, service issues, and incidents promptly.
• Lead hiring, training, staffing, and employee performance management.
• Manage operational budget and ensure accurate reporting.
• Promote safety, professionalism, and strong employee relations.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–4 years of management experience in paratransit or transportation.
• Strong communication, leadership, and problem-solving skills.
• Ability to manage fast-paced operations and make sound decisions.

Work Environment

• Mix of office and field work.
• Occasional evenings or weekends required.