Technical Support Representative I

Valsoft Corporation acquires and develops vertical market software companies through a buy-and-hold strategy. Unlike traditional private equity, we don't flip companies—we operate them for the long term.

Our decentralized model allows each business to maintain its entrepreneurial spirit while benefiting from shared expertise, technology, and best practices across our portfolio.

Fluent Software Group is one of Valsoft Corporation's operating groups, a global leader in acquiring and operating vertical market software companies. Fluent focuses on businesses serving specialized industries, where focus and expertise matter most.

We provide a permanent home for founders and their teams, ensuring their companies continue to thrive while gaining access to resources, technology, and operational playbooks that accelerate sustainable growth.

The Technical Support Representative I at TDO Software, an Endodontic Dental software, plays a key role in delivering exceptional support to clients and maintaining strong customer relationships. This role ensures customer satisfaction by providing timely, accurate, and courteous product and service support. Using internal knowledge bases and proprietary troubleshooting methods, the Technical Support Representative I resolves client issues efficiently while upholding organizational standards and professionalism.

Medical/Dental/customer service/software support is strongly desired.

• Provide technical support to clients via email, phone, online live support, and other methods.
• Field Tier 1 support calls, averaging 15–30 calls per day depending on volume.
• Diagnose critical or complex issues quickly and escalate when necessary.
• Train offices on improving x-ray imaging quality.
• Provide accurate, timely information by identifying problems, researching solutions, and guiding clients through corrective steps.
• Install and set up electronic prescriptions (eRX) and train doctors and staff on usage.

• Document customer interactions,