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Information Technology Support EngineerCandour • Wigan, England, United Kingdom
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Information Technology Support Engineer

Candour
  • GB
    Wigan, England, United Kingdom
  • GB
    Wigan, England, United Kingdom
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About

This company is seeking a skilled 2nd Line Support Engineer to handle more complex technical issues escalated from the 1st Line team. This role is ideal for a technically confident engineer who enjoys problem-solving, collaborating with others, and delivering high-quality customer support. They are deeply committed to internal progression, continuous improvement, and investing in their people. Their core values foster a supportive, inclusive, and appreciative working environment, empowering employees to develop their skills, grow their careers, and feel genuinely valued as part of a motivated and engaged workforce. 25 days holiday + Bank Holidays, plus an extra day off for your birthday Employee of the Month recognition and rewards Ongoing training and development opportunities Paid certifications Access to medical schemes, mental health support, and financial wellbeing resources Key Responsibilities
Resolve complex IT issues escalated from the 1st Line Support team. Perform routine system monitoring to ensure ongoing performance and stability. Support the onboarding of new clients, including configuration and deployment of hardware and software. Collaborate with internal teams on larger IT projects and infrastructure improvements. Contribute technical expertise to the design and evolution of client IT environments. Key Skills & Experience
Previous experience working within an MSP environment. Strong experience with Windows Server, Active Directory, and Microsoft 365 Solid understanding of networking fundamentals, including DNS and DHCP Experience supporting and troubleshooting virtual machines Familiarity with cloud platforms such as Azure. Strong communication skills and a customer-focused approach Certifications (such as MS900 or AZ900) are highly desirable. If you are interested, please apply now.
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  • Wigan, England, United Kingdom

Languages

  • English
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