Customer Service Representative

Brown & Brown Insurance

CSR - CUSTOMER SERVICE REPRESENTATIVE

We are a fast-paced office working in a competitive service-driven industry. We do our best to provide great customer service and also to attract new customers.

You should do really well here if you embrace a busy day's work, love people, get along very well with co-workers, are a quick learner and good communicator and can get around quickly inside a computer and phone system.

Many people we talk to have been through a number of jobs but have never had an opportunity that took them into a real professional career. We can provide that to people who seriously want that opportunity. You have to be ready to roll up your sleeves and get to work.

We have helped many people over the years make more money than in any job they've ever had and continuing upward from there. We provide the training, which is extensive, and you would bring the drive and determination.

Our folks take inbound calls from customers and prospective customers and help them with their home and auto insurance. We don't cold call or anything like that.

HERE ARE SOME OF THE ATTRIBUTES YOU SHOULD HAVE IF YOU ARE INTERESTED IN THIS POSITION:

• Significant experience in a professional office environment handling inbound/outbound calls.
• Strong data entry and documentation skills with a focus on accuracy.
• Ability to learn new systems and software quickly.
• Excellent phone etiquette, active listening and verbal communication skills with a friendly and professional tone in all customer interactions.
• Strong written communication skills for follow-up emails and documentation.
• Positive, team-oriented attitude with a strong sense of accountability.
• Dependable, punctual and trustworthy with confidential information.
• Comfortable working in a fast-paced, service-driven environment.

By the way, our benefits package is really great, significantly adding to the value you would obtain from a position with us.

Also, we are a Certified Great Place to Work

If all this sounds good to you, go ahead and apply and we'll take it from there – thanks

We are an equal opportunity employer. We work hard to maintain a great office culture where people from diverse backgrounds can come together for the benefit of our customers and for each other.

Job Type: Full-time

Pay: $ $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person