Nurse Supervisor

The Nurse Supervisor provides experience and expertise to the SSHCO model of care while acting as a patient advocate. The role's responsibilities include staff management, project management, and utilizing critical thinking skills to perform timely coordination to meet an individual's unique healthcare needs to promote positive outcomes. The Nurse Supervisor position requires a motivated, flexible, well-organized, and conscientious individual who can manage multiple tasks at the same time.

ESSENTIAL JOB FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

Leadership

• Supervises staff including hiring, on-boarding, coaching, mentoring, and performance reviews, as well as managing day-to-day activities such as payroll, staffing, communications, and related activities.
• Managing schedules, compliance with policies and regulations, and overall clinical workflows.
• Monitors staff productivity daily and makes changes, as necessary.
• Facilitates on-site rounding and encourages team-based approach to care coordination.
• Communicates daily and weekly with direct team on all program updates/needs/challenges.
• Clearly communicates goals and objectives to team and maintains accountability with team.
• Provides and assesses quality, levels of care and identifying and reporting potential risk management issues to the Clinical Manager, Care Coordination.
• Escalate issues/barriers to leadership as appropriate.
• Works to establish cooperative working relationships with providers, nurses, referral sources and ancillary departments as well as leadership and related community agencies to provide seamless patterns of referral and care coordination.
• Facilitate team meetings, trainings, and workshops to enhance the skills and knowledge of direct reports and promote a culture of collaboration and continuous learning.
• Facilitates regular team meetings and weekly 1:1 supervision with direct reports.
• Designs, implements, and supports SSHCO and SSHCO policies and procedures, Reviews relevant workflows and metrics and recommends changes, as necessary.
• Participates in required surveys, evaluations, and audits.
• Assumes responsibility or own professional growth and attendance to in-service educational opportunities.
• Complies with current applicable standards.
• Monitor and evaluate the effectiveness of community health interventions and initiatives, identifying areas for improvement and implementing strategies to enhance program outcomes.
• Participates with and oversees the implementation of SSHCO and partner site health programs.
• Conduct regular audits of chart documentation to ensure compliance with SSHCO organizational policies, procedures, and regulatory requirements. Identify trends through auditing process and amend training as needed.
• Ability to prepare qualitative and quantitative data information to inform project outcomes.
• Delegates tasks, as necessary.

Care Coordination

• Identifies, tracks, and manages care for the highest risk patients in the population as needed.
• Conducts initial care coordination screening eligibility and performs comprehensive risk assessment.
• Maintains ongoing member case load for regular outreach and management as needed.
• Helps manage high risk and special populations as needed.
• Participates in initiatives, pilots, and other Care Coordination programs.
• Creates and manages a patient centered plan of care for acute and chronic conditions to promote healthy behaviors in all populations and ensure navigation assistance within the healthcare system.
• Collaborates with multidisciplinary team for successful preventative care visits to reduce the severity of chronic disease and avoidable acute and/or chronic illness.
• Identifies, plans, and facilitates strategies to provide appropriate clinical health coaching to support patients with self-management of their chronic disease and lifestyle changes to mitigate health risk.
• Identifies patients who require community support and facilitates a comprehensive approach to the social determinants of health to help patients overcome obstacles that keep them from receiving the care they need.
• Ensures that all critical elements of the care plan and transition of care plan have been communicated to physician, multi-disciplinary team, patient, and family including expediting teaching needs.
• Provides and assesses quality, levels of care and identifying and reporting potential risk management issues to the Manager, Care Coordination.
• Promotes clear communication amongst a care team and treating clinicians by ensuring awareness regarding patient care plans.
• Adapts practice to meet individual patient circumstances with regard to health literacy, deficits as well as cultural and linguistic differences, ensuring that effective communication is achieved, particularly where there may be barriers to understanding.
• Seeks the expertise of primary care physicians, medical directors, specialists, social workers, and other disciplines involved in the collaboration model as needed.
• Completes tasks related to transition of care documents, quality care gaps, and various other quality and performance measure processes. Ensures adherence to Quality Standards and Participation in Quality Monitoring and Improvement.
• Delegates appropriate tasks to Community Health Workers.
• Work alongside medical home staff at clinic site to ensure a team-based approach to patient's care.
• Assumes responsibility for own professional growth and attendance to in-service educational opportunities.
• Performs other duties as requested.

SUPERVISORY RESPONSIBILITIES:

• LPN Nurse Care Cooridnators
• RN Nurse Care Coordinators

QUALIFICATIONS:

• Flexible work schedule required. Requires availability weekdays (8:00 AM - 4:30 PM) with occasional evenings and weekends as needed.

• Travel: This position requires travel throughout the Chicagoland area. A valid driver's license, reliable vehicle, and proof of insurance are required.

• Experience:

• 5 or more years of experience working in a clinical setting required.
• 2 or more years of experience working in care coordination, home health, or case management within a hospital, ambulatory, or home health required.
• Required knowledge and skill could have been acquired in an inpatient or home health setting but outpatient experience is preferred.
• Licenses and Certifications:
• Up-to-date vaccinations as defined by the CDC, including influenza and COVID-19 required. Proof required prior to the start date.
• RN license registered and current in the State of Illinois required.
• CPR certification required.
• Computer Skills:
• Strong proficiency with an EMR system (e.g., Athena, Epic, Cerner) preferred.
• Working knowledge of Microsoft Office Suite (Word, Excel, Outlook).
• Additional:
• Ability to work in various settings, including home visits, community events, clinics, and hospital partner sites required.
• Familiarity with and/or experience working in Chicago's West/South Side communities (residents preferred).
• Thorough knowledge of care coordination principles
• Strong managerial and leadership skills.
• Excellent customer service, interpersonal, and communication (written and oral) skills.
• Excellent time management, detail-orientation, accuracy, and organizational skills in a fast-paced environment
• Open-mindedness with willingness to facilitate, maintain, and adapt to change.
• Thrive in a collaborative team environment and able to work independently with minimal supervision.
• Commitment to racial and health equity.
• Culturally competent with empathetic mindset.