Datacenter Engineer

Work type: Full time

Language: English

Key Responsibilities:

• Provide L2 support for LAN, WAN, WLAN, and data center network infrastructure.
• Troubleshoot and resolve escalated network incidents, outages, latency issues, and performance problems.
• Monitor network devices such as routers, switches, firewalls, load balancers, and wireless controllers.
• Handle incident and service request tickets using ITSM tools (ServiceNow, Jira, Remedy, etc.).

Configuration & Maintenance

• Configure and maintain enterprise switches, routers, and firewalls (Cisco, Juniper, Fortinet, Palo Alto, Aruba, HP, etc.).
• Implement routing protocols (OSPF, EIGRP, BGP), VLANs, STP, HSRP/VRRP, NAT, ACLs, and QoS.
• Perform network device upgrades, patches, and configuration changes following change-management processes.
• Manage VPN solutions including site-to-site and remote-access VPNs.

Wireless Network Support

• Manage corporate WLAN infrastructure and access points.
• Perform wireless troubleshooting, AP deployment, RF tuning, and heatmap analysis.

Security & Compliance

• Work with security teams to ensure firewall rules, security policies, and network segmentation are properly maintained.
• Monitor and mitigate network security threats and vulnerabilities.

Documentation & Reporting

• Maintain accurate network diagrams, IP addressing schemes, device inventories, and change logs.
• Prepare reports on network capacity, utilization, and performance.

Collaboration

• Work closely with L1 engineers by providing guidance and mentoring.
• Coordinate with L3 engineers, vendors, and ISPs for complex issues and escalations.

Required Skills & QualificationsTechnical Skills

• Strong hands-on experience with routing & switching (Cisco, Juniper, HP, Aruba).
• Good understanding of routing protocols (OSPF, EIGRP, BGP).
• Firewall and VPN experience (Fortinet, Cisco ASA, Palo Alto, Sophos, etc.).
• Wireless networking concepts (WLC, AP provisioning, RF fundamentals).
• Network monitoring tools (SolarWinds, PRTG, Nagios, Cisco Prime, NetFlow analyzers).
• Familiarity with cloud networking (Azure/AWS VNETs, VPN gateways) is a plus.

Soft Skills

• Strong troubleshooting and analytical skills.
• Good communication skills for interacting with teams and vendors.
• Ability to work under pressure and handle high-priority incidents.
• Team player with willingness to support 24/7 operations (if required).

Education & Certifications

• Bachelor's degree in IT, Computer Science, Networking, or related field.
• Certifications preferred:
• CCNA / CCNP (Routing & Switching or Enterprise)
• JNCIA / JNCIS
• Fortinet NSE4
• Aruba or Meraki certifications (optional but beneficial)

Job Types: Full-time, Contract

Work Location: In person