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Client Service RepresentativeHelen Woodward Animal Center • California, Maryland, United States
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Client Service Representative

Helen Woodward Animal Center
  • US
    California, Maryland, United States
  • US
    California, Maryland, United States
Find similar jobs

About

POSITION: Client Service Representative (CSR - Adoptions)

Hours: Part Time (Various days and hours, weekend and holiday availability required)

Hourly Pay Rate: $19/hr

Do you enjoy providing high quality customer service while making a positive difference in the world? Come join our team as a Client Service Representative within the Adoptions Department at the renowned Helen Woodward Animal Center where people help animals and animals help people.

The Helen Woodward Animal Center is a global organization that helps companion animals from all over the world find their forever homes. This role is ideal for individuals who are compassionate, detail-orientated, and thrive in fast-paced, people-focused environments.

About the role

As a Client Services Representative (CSR) in the Adoptions department, you will serve as a primary point of contact for adopters, visitors, and clients. This position requires empathetic customer service skills with clear communication of Center policies and procedures. CSRs play a critical role in ensuring adoption processes are completed accurately, efficiently, and in alignment with animal welfare standards.

Key Responsibilities:

  • Provide professional, high-quality customer service to clients and all Center visitors, both in person and via phone, email, voicemail, etc.
  • Counsel prospective adopters by accurately communicating pet information, breed characteristics, behavior, and Center policies.
  • Process adoption paperwork efficiently and with high level of accuracy, including completing and maintaining electronic and hardcopy records.
  • Assist clients seeking to relinquish pets in accordance with Center policies and procedures.
  • Respond promptly and professionally to inquiries while managing multiple tasks and completing priorities.
  • Assist customers in the retail store, Paws in the Ranch, including providing product recommendations, processing sales transactions, restocking merchandise, maintaining organized and well-presented displays, assisting with basic inventory tasks, and supporting daily retail operations as needed.
  • Communicate customer service concerns or animal welfare issues to managers on duty in a timely and professional manner.
  • Maintain compliance with all Center policies, procedures, and safety standards.
  • Participate in Center events, promotions, and activities as required.

    • What we are looking for

  • Strong interpersonal, communication, and customer service skills.
  • Ability to remain professional, patient, and solution-focused in emotionally sensitive or high-pressure situations.
  • Excellent attention to detail, ability to multitask and manage time effectively in a fast-paced environment.
  • Sound judgement, reliability, and positive, team-oriented attitude.
  • Availability to work weekends and holidays.

    • Qualifications

  • High school diploma or equivalent required
  • Prior customer service experience preferred
  • Basic computer skills required
  • Familiarity with dog and cat breeds, behavior, or animal welfare is a plus.

    • WORK CONDITIONS: 90% of this job is conducted indoors under office conditions and 10% is conducted outdoors. This environment involves close contact with animals and dander.
    Helen Woodward Animal Center is a smoke-free environment. Smoking is not permitted in any HWAC building or vehicle.

    • California, Maryland, United States

    Languages

    • English
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