EverCommerce - Program Manager

About the Opportunity:

The program focuses on digitally transforming the service economy with comprehensive SaaS solutions that enhance interactions between customers and service professionals across Home & Field Services, Health Services, and Fitness & Wellness industries. The Program Manager in the Enterprise PMO will support the planning and execution of strategic transformation programs and projects, working closely with leadership to implement large-scale changes impacting Configure Price Quote (CPQ), Billing, and Revenue operations.

Responsibilities:

• Lead large-scale technology transformation programs through all phases from discovery to stabilization.

• Drive lead-to-quote and quote-to-revenue programs across multiple business units focusing on CPQ, billing, fulfillment/provisioning, and revenue recognition.

• Design program plans integrating cross-functional workstreams with focus on collaboration, risk management, communication, and change control.

• Set program goals aligned with enterprise and business-unit strategies.

• Build partnerships with workflow owners, product leads, engineering, systems integrators, business SMEs, and external stakeholders for cohesive delivery.

• Oversee project and program outputs to ensure successful outcomes in partnership with project managers.

• Support project managers by removing blockers, facilitating decisions, and addressing upstream/downstream impacts.

• Collaborate across teams to gather requirements and define success criteria.

• Identify risks, assist in mitigation strategies, and escalate issues to senior leadership as needed.

• Maintain program documentation including RAID logs, communication plans, and governance materials.

• Report progress, risks, and outcomes to executive leadership through structured updates and steering committee materials.

• Drive change control by evaluating impacts of scope, timeline, or architectural changes and partnering with stakeholders for decisions.

• Manage contractor delivery and performance ensuring quality and timeliness.

• Partner with enterprise teams, business units, and consultants to optimize operations and ensure alignment on business rules and downstream accounting impacts.

• Collaborate with executive leadership and stakeholders through regular check-ins and structured reporting to maintain alignment.

• Translate complex technical and architectural tradeoffs into clear decision options for leadership.

• Drive cross-functional alignment on critical business processes and ensure documentation and communication of decisions.

• Communicate expectations, decisions, and next steps clearly, translating technical and financial concepts into accessible information.

• Partner with Sales/CX, Billing, Accounting, Finance, Product, Engineering, and others to prioritize requirements and sequence work.

• Use strong communication skills to manage stakeholder expectations, facilitate alignment, and resolve conflicts or ambiguities.

• Foster transparent communication among project teams, business functions, senior leadership, and external partners.

Requirements:

• Bachelor's degree in Business Administration, Management, Project Management, or related field.

• Certifications such as PMP, PMI-ACP, or Prosci are a plus.

• 6+ years of experience in project and program management with success leading complex, cross-functional SaaS or enterprise systems programs.

• Experience supporting change management initiatives including stakeholder adoption, communication planning, and operational readiness.

• Experience delivering quote-to-revenue or billing technology implementations, including integration design and business process reengineering, is a major plus.

• Ability to manage and prioritize multiple complex projects and program workstreams.

• Strong understanding of change management and communication practices in enterprise systems and process transformation.

• Excellent communication skills with technical and non-technical stakeholders; ability to translate business needs and system capabilities.

• Strong problem-solving and risk management skills.

• Proficiency in building presentations and writing decision documentation.

Note:

"RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company's career page or ATS."