Front Desk

Job Summary

The Front Desk Associate is responsible for delivering exceptional guest service by managing check-ins and check-outs, handling reservations, and serving as the first point of contact for hotel guests. This role requires a friendly, professional demeanor and strong organizational skills to ensure a positive guest experience from arrival to departure.

Key Responsibilities

• Greet guests warmly and provide a welcoming first impression
• Check guests in and out efficiently while following hotel procedures
• Manage reservations, cancellations, and room assignments
• Answer phone calls, emails, and in-person inquiries professionally
• Handle guest requests, concerns, and complaints promptly and courteously
• Process payments, issue invoices, and balance cash drawers as required
• Coordinate with housekeeping and maintenance to ensure room readiness
• Maintain accurate guest records and update hotel management systems
• Provide information about hotel amenities, local attractions, and services
• Ensure front desk area remains clean, organized, and professional

Qualifications & Skills

• High school diploma or equivalent required; hospitality training preferred
• Previous customer service or hotel front desk experience is a plus
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Ability to multitask and remain calm in a fast-paced environment
• Proficiency with computers and hotel management software (PMS)
• Flexible schedule, including evenings, weekends, and holidays

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 25 lbs occasionally

Work Environment

• Fast-paced hospitality setting with frequent guest interaction

Benefits

• Employee discounts on hotel stays
• Opportunities for growth and advancement

Job Type: Full-time

Pay: From $11.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person