Front Desk Receptionist

Job Overview
The Medical Front Desk Receptionist serves as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. This position is responsible for greeting patients, managing the check-in and check-out process, scheduling appointments, and verifying insurance benefits to ensure accurate billing and smooth patient flow.

Responsibilities

• Front Desk Operations
• Greet patients and visitors in a friendly, professional manner.
• Check patients in and out efficiently while maintaining confidentiality.
• Schedule, reschedule, and confirm patient appointments.
• Answer incoming calls, route messages, and respond to patient inquiries.
• Maintain a clean and organized reception area.
• Insurance Verification & Billing Support
• Verify patient insurance coverage, eligibility, and benefits prior to appointments or procedures.
• Obtain necessary authorizations, referrals, and pre-certifications as required.
• Accurately enter and update insurance and demographic information in the practice management system.
• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Communicate clearly with billing staff regarding coverage or eligibility issues.
• Patient Relations & Office Support
• Provide excellent customer service and assist patients with questions or paperwork.
• Handle sensitive information in compliance with HIPAA regulations.
• Support clinical and administrative staff with daily office operations as needed.
• Ensure accurate documentation and recordkeeping of all front desk activities.

Skills

• Ophthalmology / Oculoplasty Experience preferred (1-2 yrs).
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience with multi-line phone systems and strong phone etiquette.
• Bilingual abilities are a plus to enhance communication with diverse patients.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Excellent typing skills with attention to detail for data entry and proofreading.
• Previous experience in office management or clerical roles is preferred.
• Demonstrated customer service skills with a focus on client satisfaction.
• Familiarity with calendar management and scheduling software.
• Proficient in online Insurance Verification and collection of copay/deductibles.
• Join our team as a Front Desk Receptionist where your contributions will be valued, and your efforts will help create an exceptional experience for our patients

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance

Application Question(s):

• How many years of insurance verification do you have? Please describe insurance verfication skill set.

Work Location: In person