Experienced Night Auditor/Front Desk Associate

Job Overview
We are seeking a dynamic and dedicated Experienced Night Auditor/Front Desk Associate to join our hospitality team. This vital role combines the responsibilities of overnight hotel operations 2 nights a week 10P-6A, and 3 evening shifts 2P-10P with exceptional guest service, ensuring a smooth and welcoming experience for all visitors. As the first point of contact during nighttime hours, you will manage guest check-ins and check-outs, handle inquiries, and maintain the security and integrity of the property. Your energetic approach and attention to detail will help create memorable stays for our guests while supporting seamless hotel management operations.

Responsibilities

• Greet guests warmly and provide outstanding customer service during night shifts, ensuring a positive first impression.
• Manage guest check-in and check-out processes efficiently using hotel management software, verifying reservations, and handling billing accurately.
• Conduct nightly audits of financial transactions, ensuring all records are precise and complete for accounting purposes.
• Respond promptly to guest inquiries, requests, and complaints via phone or in person, demonstrating excellent phone etiquette and guest relations skills.
• Maintain security protocols by monitoring CCTV surveillance, conducting patrols of public areas, and controlling access to the property.
• Provide information about hotel amenities and services.
• Prepare shift reports, incident logs, and other documentation to ensure smooth communication between shifts and departments.

Skills

• Proven experience in hospitality or hotel roles with a focus on night audit or front desk operations.
• Strong customer service skills with the ability to handle diverse guest needs in a friendly and professional manner.
• Multilingual or bilingual abilities are highly desirable to effectively communicate with a diverse clientele.
• Excellent knowledge of hotel experience procedures, guest services, and hospitality standards.
• Ability to work independently during overnight hours while maintaining high energy levels and attention to detail.
• Strong organizational skills with the capacity to manage multiple tasks efficiently in a fast-paced setting. Join us in delivering exceptional hospitality experiences We value energetic team players who thrive in a lively environment and are passionate about guest relations. This paid position offers an exciting opportunity to develop your skills in hotel management while making a positive impact on our guests' stays.

Job Types: Full-time, Part-time

Expected hours: 30.0 – 40.0 per week

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Can you count money?

Experience:

• Hotel Front Desk: 2 years (Required)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Beaumont, TX Required)

Work Location: In person