Front Desk Associate

Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will have a strong background in hospitality management and customer service, with the ability to create a welcoming atmosphere for our guests. This role is essential in ensuring that all guests receive exceptional service from the moment they arrive until their departure. The Front Desk Agent will be responsible for managing front desk operations, handling guest inquiries, and providing information about the hotel and its amenities.

Responsibilities

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently while maintaining accurate guest records.
• Handle reservations, cancellations, and modifications through various channels, including phone and online systems.
• Provide information about hotel services, local attractions, and dining options to enhance guest experiences.
• Address guest inquiries and resolve any issues or complaints promptly and professionally.
• Maintain the cleanliness and organization of the front desk area to ensure a welcoming environment.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction regarding room conditions.
• Perform night audit duties as required, ensuring accurate financial reporting for daily operations.

Qualifications

• Previous experience in hotel management or front desk operations is preferred.
• Strong customer service skills with a focus on guest relations and satisfaction.
• Proficiency in multi-line phone systems and excellent phone etiquette.
• Familiarity with hospitality software systems is an asset.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Strong communication skills with an emphasis on professionalism in all interactions.
• A passion for providing exceptional hospitality experiences in a resort or hotel setting is essential. Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences

Job Type: Part-time

Pay: $ $14.00 per hour

Expected hours: 16 per week

Benefits:

• Employee discount

Work Location: In person